Receptionist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- To deliver the all-important positive first impression to arriving guests with a warm and friendly greeting organising the transfer of luggage and the guest comfort.
- To interact with resident and non resident guests in a professional friendly and confident manner.
- To maintain the highest standards of personal presentation and grooming at all times dressed in the uniform as provided and to the correct specification.
- To be a front of house presence for hotel guests and employees when on duty.
- To ensure a thorough and up to date knowledge of the hotel and its services packages rates and menu prices at all times.
- To communicate promptly and accurately with all departments and management to ensure that guest requirements and expectations are met.
- To follow the duties of the early middle or late reception shift as laid out within the key tasks/departmental procedures including guest accounting functions in accordance with company policy.
- To prepare guest accounts and give a warm and cheerful departure/check-out service ensuring that accounts are settled prior to departure and assistance is offered with luggage and car retrieval. To deliver a service that will leave departing guests with a positive overall experience of their stay encouraging them to recommend and return.
- To be responsible for all cash and card transactions during the shift being fully aware of the cash handling procedures and the banking procedure at the end of each shift.
- To handle external and internal telephone calls in the correct manner ensuring a prompt efficient and accurate response to guest enquiries and requests.
- To handle accommodation restaurant and private dining reservations to the correct standard communicating with other departments as necessary.
- To deliver a comprehensive handover to the following shift or Night Porter.
Qualifications :
At least one years experience in hospitality or a customer facing role
Competent IT skills
Flexibility in carrying out early middle and late shifts
Strong attention to detail.
Articulate confident and well presented
Full driving licence preferred.
Additional Information :
Full time permanent contract at 26000 per annum.
Meals on duty
Onsite parking
Generous employee discounts
This is a full time permanent position five days over seven Monday to Sunday.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
