ServiceNow Business Analyst ITAM
ServiceNow Business Analyst ITAM
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Job Description
Why Us
We #GoBeyondWorkflowsto create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring aServiceNow Business Analyst.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs determine strategies develop plans/proposals and make recommendations around customers internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Produce functional specifications wireframes and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
Your Experience
- 5 years of experience working in a business-related position
- Strong knowledge of business process architecture principles for cloud-based platforms
- Knowledge and exposure to the ServiceNow platform are preferred
- Exposure to Technology workflows such as ITAM including HAM and SAM pro
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Effective facilitation coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
Education:
- A four-year undergraduate degree in Computer Science Computer Engineering Information Systems or demonstrated work experience
Certification & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ServiceNow CSA and CIS (Preferred)
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact .
Required Experience:
IC
Employment Type
Full Time
