Registrar Office Manager Vital Records

Click HERE for Video

This position is in Augusta GA and does not offer relocation assistance. Must be within a reasonable commuting distance.

If relocating to the area please specify on the application.

As a Registrar / Office Manager - Vital Recordswithin East Central Public Health District you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Who we are.We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease injury and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.As a member of theGeorgia Department of Public Healthteamyou will join a passionate group of individuals who are dedicated to making an impact. No matter your role you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits so you can:

• Make a Professional Impact Build your career where it matters and protect lives in the community where you live work and play
• Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work witha Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving no matter your role
• Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you

In addition to a competitive salary we offer a generous benefits package that includes a flexible schedule employee retirement plan 14 paid holidays 401K vacation & sick leave dental vision long term care and life insurance.

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30-minutes in a given workday may be used to engage in wellness activities generally in the form of two 15-minute breaks or one 30-minute break.

Position Summary:
Under broad supervision manages a diverse range of support operational and programmatic activities for the Office of Vital Records.
Recommends and implements policies and procedures.
Directs subordinate leads and customer service personnel.
Resolves complicated issues involving customer service and/or research governing policies procedures or laws to respond to clients or
visitors.
Responsible for final determination of eligibility for receiving certified records making changes to records resolving discrepancies in information coordinating with various government agencies such as courts law enforcement hospitals funeral homes physicians the public and others ensuring compliance with laws rules regulations policies and procedures.
1. Oversee the daily operations of the Richmond County Office of Vital Records
Provide excellent customer service
Resolve complicated issues with customers and staff
Responsible for management and oversight of daily cash management activities for accurate
and timely reporting to the Finance Department
Interview hires directs trains and evaluates the performance of and when necessary
disciplines and recommends discharge of employees.
Manages human resources and direct administrative activities in the Office of Vital Records
Conducts or participated in the development review revision interpretation and/or
implementation of policies procedures standards and guidelines
Coordinates compliance with rules regulations and policies
Ensures efficiency effectiveness and accuracy of all functions through the use of computer
systems management controls and sound organizational structure
Participates in the planning coordination development and implementation of long-range
goals and objectives
Plans administers and manages the Office of Vital Records budget
Provides excelling customer service and leadership to Vital Records internal and external
customers
Notarizes documents for stakeholders as needed.

2. Process Vital Records requests Birth and Death Records
Manages original records of the event to determine acceptability for permanent filing.
Ensures the safekeeping of permanent vital record documents and materials according to established practices.
Reviews vital records and documents for accuracy completeness and content.
Responds to inquiries from data partners including city/town clerks hospital personnel funeral directors etc. regarding the completion of vital records and verifies problem records with the same personnel.
Reviews completed vital record volumes and completed evidence volumes to ensure accuracy completeness and consistency with established standards including that all volumes are marked and stored according to established protocol.
Verify accuracy and completeness of all death certificates for quality assurance

3. Provide excellent customer service to citizens of Richmond County and the State of Georgia
Assist families with any concerns or questions and assist physician and certifiers with entering most accurate cause of death for decedent.
Verify accuracy and completeness of all State of Georgia home births and accuracy of all information when person is requesting a certified copy of birth record.
Essential Abilities:Ability to read write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.
Ability to demonstrate predictable reliable and timely attendance.
Ability to interpret and apply procedures rules technical information instructions manuals to complete tasks accurately and on schedule.
Ability to learn from directions observations and mistakes; and apply procedures using good judgment.
Ability to use discretion and maintain sensitive and confidential information.
Ability to work independently or part of a team; ability to interact appropriately with others such as employees the public vendors and County officials.
Ability to work under supervision receiving instructions/feedback coaching/counseling and/or action/discipline.
Adaptability to change in the work environment managing competing demands and ability to deal with frequent changes delays or unexpected events.
Knowledge of principles and processes for providing customer and personal services including customer needs assessment meeting quality standards for services and evaluation of customer satisfaction
Proficient skills using Microsoft Office programs including but not limited to: Word Excel Access and Outlook required. Proficiency may be the event of an emergency requiring activation of Public Health all Richmond County Board of Health staff will be expected to perform duties and responsibilities as assigned.

Bachelors degree in operations management business administration or a related field which includes two (2) years in a managerial or supervisory role;
OR six (6) years of related professional experience which includes two (2) years in a managerial or supervisory role.
Note: An equivalent combination of knowledge education job or intern experience training or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
Preferred Qualifications:
Previous Vital Records knowledge and or experience and management and/or supervisory experience.

All East Central Health District 6 employees are deemed essential workers in the event of an emergency. As such you may be called on to participate in an event including but not limited to: staffing a shelter working at a Specimen Point of Collection Site (SPOC) and/or working at a Point of Dispensing site (POD). If you are called on to participate you are required to report to the designated site as a condition of employment whether the emergency occurs during or outside regular work hours.

MAPEP

Under the pre-employment fitness-for-duty this position is considered a Category 1: Sedentary

Primarily involves light physical work with minimal unusual working conditions. Examples include administrative roles management and HR specialists.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree diploma licensure etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH in the event of an identified emergency you may be required as a term and condition of employment to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA) email request by the closing date of this announcement to:

DPH is an Equal Opportunity Employer

Due to the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.