BPO WFM Manager Onsite
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job WFM Manager (Cebu) Onsite
Nature Of the Account: Support and Leadership
Start Date: ASAP
Work Arrangement: 100% Onsite Cebu
Shift Schedule Restdays: US Business hours
Educational Requirement: College Graduate
Work Experience:
- At least 5 to 7 years relevant experience
- At least 2 years of supervisory experience
- Advanced Excel experience (VLOOKUP Pivot Table etc.)
- Report and dashboards creation
Requirements:
- Good working knowledge of computer i.e. MS-Office Above average MS Excel knowledge is required.
- Excellent verbal & written communication & presentation skills
- Good Interpersonal & people management skills with good problem solving approach.
- Expert knowledge of service procedures
- Good analytical skills for MIS number crunching & reporting to internal & external customers.
- WFM Tool Competency (IEX eWFM etc..)
- RTA/ MIS Experience is advantageous.
- Can work with minimal supervision and has initiative.
Key Skills
- B2B Sales
- Customer Service
- Communication skills
- Outbound Sales
- Account Management
- Upselling
- Customer Support
- Data Mining
- 3G
- Human Resources
- Internet Of Things
- 4G/LTE
