Senior Account Manager

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

WE ARE HIRING A SENIOR ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets

If so youve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.

Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.

Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.

Here are a few things that weve got to offer:

Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events tasty lunches & more
TLC Gives Back - volunteering opportunities including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme

You will be responsible for ensuring client satisfaction campaign success and commercial growth by combining strategic relationship management with hands-on project execution. You must have experience in account management campaign management or customer success within a MarTech digital marketing or agency environment

What youll be doing:

Client and Stakeholder Management
Act as the main point of contact for clients across assigned accounts maintaining strong consultative relationships
Understand client objectives campaign KPIs and business goals; co-develop strategies that align to these outcomes
Identify growth and upsell opportunities within existing accounts and deliver data-driven recommendations that enhance client success
Partner with clients on campaign planning performance reviews and quarterly business reviews

Campaign and Project Management
Lead end-to-end campaign delivery from client brief intake kick-off and planning through to execution tracking and post-campaign analysis
Coordinate across internal teams to ensure smooth and timely delivery
Manage production timelines approvals and budget adherence ensuring campaigns are delivered on time on brand and within budget

CMS and Platform Management
Use and maintain TLCs proprietary rewards and campaign management platform to build update and manage campaign microsites and landing pages
Collaborate with creative and design teams to ensure campaign pages are visually engaging user-friendly and mobile-optimised
Conduct testing and UAT prior to launch to ensure accuracy and functionality across all devices

Data and Performance Insights
Monitor campaign performance via dashboards and analytics tools
Interpret data to identify trends risks and opportunities for optimisation
Translate insights into actionable recommendations and present these to clients regularly

Who were looking for:

Hands-on experience with CMS platforms such as WordPress Sitecore HubSpot or proprietary equivalents
Understanding of digital marketing campaign mechanics and consumer engagement journeys
Strong analytical skills and ability to interpret dashboards and campaign data to drive optimisation
Proven ability to manage multiple projects simultaneously across stakeholders and markets
Excellent communication and presentation skills with comfort speaking to senior client stakeholders
Proficient in Microsoft Office Suite

Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If youre excited by everything weve told you then its time to apply!