About the Role:

Grade Level (for internal use):

The Team
As an Account Manager within the Primary Team you will be responsible for managing a portfolio of existing clients in the Asia-Pacific region with a specific focus on Japanese-speaking accounts. Your primary objectives will be to ensure strong client retention and identify opportunities for account growth through proactive engagement and greenfield sales. You will play a key role in delivering an exceptional customer experience by driving product adoption and user satisfaction through regular touchpoints training and problem resolution.

The Impact
You will join Team Primary a dynamic global sales team focused on retaining and expanding S&P Global Market Intelligences long-tail customer base. The team operates at scale using automation digital tools and a cost-effective engagement model. With over 120 diverse tech-savvy Account Managers worldwide we pride ourselves on innovation collaboration and customer-centricity.

Key Responsibilities

1. Client Relationship Management

• Proactively engage with assigned accounts to ensure client satisfaction and long-term retention
• Conduct regular service reviews to discuss current usage and identify evolving needs
• Act as the main point of contact for assigned clients coordinating with internal teams to resolve any issues swiftly and effectively
• Respond to incoming inquiries via phone and email maintaining timely and professional communication

2. Revenue Growth & Sales Development

• Identify and pursue new revenue opportunities within your existing book through greenfield sales
• Communicate the value of our solutions and support pricing conversations confidently
• Coordinate with internal teams (e.g. Prospecting Marketing and Customer Success) to drive upsell opportunities and book expansion

3. Product Adoption & User Enablement

• Drive product adoption by onboarding new users and ensuring full utilization of available tools
• Deliver engaging training sessions through virtual or in-person channels
• Reach out to all new contracts and users to facilitate a smooth onboarding experience

4. Operational Excellence & Documentation

• Maintain accurate and up-to-date records of client interactions and activities using CRM tools such as Salesforce
• Collaborate with team leads and managers to ensure timely contract renewals and proper documentation of pipeline activities
• Stay current on product developments industry trends and client needs through internal trainings and webinars

Qualifications:

• University degree or equivalent experience
• Fluent in spoken and written Japanese
• 13 years of experience in client-facing roles such as Account Management Sales or Product Support
• Strong interest in solving client challenges through data and technology
• Proficiency in Microsoft Office (especially Excel) and Salesforce
• Excellent communication and interpersonal skills confident in delivering product demos
• A proactive mindset with the ability to work independently and collaboratively
• Interest in emerging technologies particularly AI is a plus

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Required Experience:

Manager