Team Support, Sales & Service

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Team Support Sales & Service

Job No: 677444

Auckland

Permanent Full Time

Administration & Support Insurance

NZ-A5

For us success is all about our customers and the positive impact we can make in their lives and communities. Our Sales & Service team is an essential part of how we help New Zealanders build futures and protect what matters. Our focus on people means we will be committed to your success with lots of opportunities to develop your customer service and sales career in exciting new directions. Youll a be part of diverse and dynamic team committed to delivering great outcomes for our customers and will be recognised and rewarded for the genuine impact you make.

Your new role:

Using your advanced risk evaluation skills you will deliver great customer experiences by supporting customers and the team.

You will be responsible for:

Supporting customers with complex needs through their quote buy and change journeys.
Supporting a team of underwriting specialists to deliver great customer experiences across the quote buy and change customers journeys along with supporting other customer care journeys (care pay renew and leave) as required including acting as 2IC for team.
Provide and confirm quotations to team members on risks outside their underwriting authority.
Provide support and advice regarding complex risks to team members allowing them to make informed decisions within their authority levels.
Be accountable for resolving escalated complex underwriting queries or complaintsfrom Sales & Underwriting Consultants.

To shine in this role you will have:

Minimum 1-year insurance experience of underwriting domestic and rural business
Level 1 or 0 underwriting authority level
Insurance underwriting technical expertise
Effective communication skills both verbal and written
Coaching and training skills
Proficient in Solvit and/or Protect systems
High attention to detail

If this sounds like you please apply via link.

Advertised: 06 Oct 2025 New Zealand Daylight Time
Applications close: 10 Oct 2025 New Zealand Daylight Time

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Team Support Sales & ServiceJob No: 677444 Auckland Permanent Full Time Administration & Support Insurance NZ-A5For us success is all about our customers and the positive impact we can make in their lives and communities. Our Sales & Service team is an essential part of how we help New Zealanders bu...