Head of Supporter Experience
Head of Supporter Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Help for Heroes we believe those who serve our country deserve support when they are wounded. Every day men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them and those still serving to recover and get on with their lives.
And who are we youre wondering We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy I.C.A.R.E. Its the way we walk and talk the way we interact with others and how we approach everything we do. We are:
Innovative Collaborative Authentic Resourceful Energetic.
We have an incredible opportunity for a Head of Supporter Experience to join our team .
Please see below for more information on what just might be your future role.
About You
Youll be passionate about and an expert leader in creating an audience focused supporter experience that uses data to put the supporter at its heart. Youll be a strong planner and collaborative leader able to influence and achieve change through working with others. Most importantly you have the ability to translate strategic vision into operational delivery realising the identified benefits. Youll have great oversight and knowledge across fundraising with demonstrable experience of developing and delivering supporter experience programmes that are measurable and achieve change. And to do that youll bring experience of audience insight and segmentation principles and use of data and CRM systems to develop supporter journeys and measure and evaluate success.
About the Role
This is a new and pivotal role that owns and develops our supporter experience and audience strategies implementing best in class structures and initiatives that bring the supporter and all our interactions with them to the forefront. Making our supporters feel valued thanked and a part of the change we want to deliver for the Armed Forces Community. Data driven and using audience insight you will define and implement cross team strategies to grow engagement and value setting metrics to keep us on track and really importantly engaging and working alongside the income teams to deliver. Its a broad role aligning all aspects of the supporter experience to really engage support and motivate our supporters new and existing.
About the Team
Leading a newly formed team including our highly experienced and committed supporter care team our fundraising marketing team and our developing product innovation function youll align them in supporting a data driven supporter experience strategy and supporting the income teams to deliver. The team will also play a lead in establishing a data governance framework and consent model to ensure we maximise opportunities.
If you have any questions about the role or need further information please do not hesitate to contact us via email to
We look forward to hearing from you.
Closing date: 12th October 2025
About Us
Help for Heroes believes those who serve our country deserve support when theyre wounded. Every day men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them and their families to recover and get on with their lives. It has already supported more than 26500 people and wont stop until every wounded veteran gets the support they deserve.
Our Values
Documents
Required Experience:
Director
Employment Type
Full-Time
