Head of Engineering (Customer Experience)

At ASOS were passionate about bold seamless digital experiences. As Head of Engineering Customer Experience youll lead a team of 40 engineers and scientists across five squads shaping how millions of customers discover shop and trust our products without ever touching or trying them on.

CX is at the heart of our brand. As we scale we have a unique  opportunity to redefine how customers experience ASOS. By unlocking advanced personalisation and delivering consistent connected journeys across web and app youll help set new standards for engagement speed and reliability. You will deliver and maintain the home page the product detail pages and ensure that our customers are presented with ASOS content and product information in an immersive way. You will constantly look for new technologies that can differentiate the ASOS online experience from our competitors.

Your focus: craft a unified personalised customer journey that excites engages and drives lifetime value. Youll empower 5 Engineering Leads partner with the Head of Product for CX and deliver against a Tech & Product roadmap that drives innovation and customer impact. This is your chance to shape the future of fashion e-commerce at scale.

We believe being together in person helps us move faster connect more deeply and achieve more as a team. Thats why our approach to working together includes spending at least 3 days a week in the office. Its a rhythm that speeds up decision-making helps ASOSers learn from each other more quickly and builds the kind of culture where people can grow create and succeed.

What Youll Be Doing

• Defining Vision & Strategy: Set and execute the technology strategy for customer experience aligning with ASOSs business and product goals.
• Team Leadership: Inspire mentor and develop a high-performing engineering team fostering growth and technical excellence.
• Engineering Excellence: Champion robust scalable and high-performing platforms that deliver immersive and trustworthy customer experiences.
• Cross-Functional Collaboration: Work closely with Product Design and Customer teams to bring innovative digital experiences to life.
• Driving Innovation: Adopt modern technologies frameworks and architectures to enhance speed agility and quality.
• Customer Focus: Ensure all solutions balance innovation with reliability accessibility and customer needs.
• Culture Building: Embed a culture of curiosity continuous improvement and empowerment within the engineering teams.

Qualifications :

What Were Looking For

• Proven experience leading engineering teams focused on customer experience and digital products ideally within e-commerce or consumer technology.
• Track record of leading teams responsible for high-traffic high-user online applications with experience scaling engineering organisations to support demanding digital environments.
• Strong technical background with hands-on engineering experience and deep knowledge of modern practices frameworks and architectures.
• Experience delivering mobile and web applications that delight and inspire customers.
• Understanding of search experimentation video technologies and AI applications to enhance customer journeys.
• Strategic thinker comfortable with both vision-setting and technical detail.
• Highly collaborative with experience partnering across Product Design Commercial and Data functions.
• Innovative mindset able to anticipate industry trends and translate them into practical solutions with measurable impact.

Additional Information :

BeneFITS

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role

Remote Work :

No

Employment Type :

Full-time