Customer Service Customs & Logistics
Customer Service Customs & Logistics
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Job Description
Honda has a clear vision for the future in 2040 and its a joyful one. We are looking for people with theindividual skills courage persistence and dreams that will help us reach our future-focused goals. Weare seeking diversity of thought and experience to drive innovation and help us make fully Trading Corporation the exclusive global trading arm of Honda supporting Hondas globalbusiness efforts by finding marketing products to sell in Japan. Honda Tradings global offices operatein 28 locations in 20 countries with more than 2000 associates dedicated to finding best fit solutionsto our customers changing and evolving business needs. Since its founding in 1972 HT has evolved intoa multi-billion-dollar international import-export organization providing vital services basedon unparalleled knowledge and experience to HT customers in the global marketplace.
Honda Trading Canada (HTC) was established in 1990 with the Canadian Head Office located in AllistonOntario. HTC is a 100% subsidiary of Honda Trading America. Honda Trading Canada procures and delivers products all over the world. As a fully licensed CustomsBroker with a dedicated Logistics group we are able to handle the most complex import and exportchallenges of our business Honda Trading Canada our unique approach and hands-on atmosphere give you the opportunity tolearn through doing ownership responsibility and autonomy.
Accommodation
Honda Trading Canada Inc. is committed to providing accommodation in its recruitment processes toapplicants with disabilities upon request. The accommodation provided will take into account theapplicants accessibility you require accommodation at any time during the recruitment process or in order to successfully submityour application please email Human Resources at
SCOPE OF POSITION:
The Customer Service Representative (CSR) Customs & Logistics will provide both customs and
logistics administrative support to our Customs Specialist team. The CSR role will involve administrative
support as required by the Supervisor and/or Manager.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES
Customer Service - Execute valued customer/supplier interactions through phone or email communication.
Escalate as needed to Account Representative for appropriate resolution.
On-Time Delivery - Track shipments in excel and Transportation Management System (TMS).
Expedite shipments as necessary by discussing with customers/ suppliers and Account Reps to ensure delivery will meet requested delivery date and updating databases accordingly.
Processing and tracking of KD Container shipments to Honda Motor Japan for Honda of Canada Manufacturing.
Documentation - Prepare customs paperwork for broker and ensure compliance with customs clearance using CERS application as required.
Generate reports for Customs Specialists and process Courier Shipments within System. Daily complete customs spreadsheets daily locating information as required to ensure efficient month-end closing.
Administrative Processing Weekly invoicing including set up of sales orders purchase orders and billing documents within SAP. Prevent carryover of any accrued costs from prior month through review of Accounts Payable (AP) and perform reconciliation activity to avoid aged AP.
Keep reporting current by reviewing Accounts Receivable (AR) and action activity to ensure timely receipt of payment for all AR.
Month End - Ensure clean accurate and timely reporting to ensure integrity of financial reporting.
Monthly prepare month end reports within the scheduled timeline issue reports to team members (Account Reps & Supervisor) for appropriate level of analysis and SOX compliance.
Compliance - As the one point of contact for the logistics department co-ordinate any required compliance activity such as but not limited to SOX contract request forms
POSITION PROFILE AND QUALIFICATIONS
Personal Computer skills using Microsoft Word Excel PowerPoint and general database entry
SAP experience is an asset
Strong customer service experience
2 years experience in customs/logistics role
College Diploma in Administration and/or Customs/Logistics & Transportation
Strong interpersonal analytical reasoning and persuasive skills
Ability to work independently and multitask
Strong eye for detail ability to identify and resolve issues independently
Must be a team player
Ability to work under tight deadlines in a fast-paced environment
RELATIONSHIP RESPONSIBILITIES
Develops and maintains good working relationships and all members of the team.
Develops and maintains good working relationships within HTC as well as all other internal and external stakeholders.
Develop establish and maintain good working relationships with HTC suppliers customer partners consultants stakeholders and other network contacts.
Enjoys team-building approach of management and department - shares results.
Employment Type
Full-Time
