Customer Service Representative

Orange, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Now Hiring: Bilingual Sr. Customer Service Representative (OneCare) 3 Openings

Location: Orange CA (On-site Full-Time)
Job Type: Temporary Contract (Z TEMP)
Pay Range: $23.92 $33.48 per hour
Schedule: Monday to Friday 8:00 AM 5:00 PM

Overview:

A mission-driven community-based healthcare organization is seeking Bilingual Sr. Customer Service Representatives to join its OneCare Customer Service Department. These representatives will play a vital role in supporting member and provider inquiries focusing on service excellence collaboration and respectful communication.

Key Responsibilities:

Respond to member and provider inquiries (eligibility enrollment claims referrals authorizations etc.)
Serve as a senior resource for junior staff and support complex case resolutions
Accurately document all member interactions and follow through on all cases
Coordinate with internal departments and external agencies as needed
Meet departmental quality and productivity standards
Participate in continuous improvement efforts and team goals

Minimum Qualifications:

High school diploma or equivalent
2 years of customer/member service experience (minimum 1 year in a call center)
Typing speed of at least 35 WPM
Bilingual proficiency in English and one of the following languages:
Arabic Chinese Farsi Korean Russian Spanish or Vietnamese

Preferred Qualifications:

Experience in HMO Medi-Cal/Medicaid or healthcare customer service environments

Core Competencies:

Strong written and verbal communication
Ability to manage multiple priorities
Excellent problem-solving and judgment skills
Ability to work independently and collaboratively
Familiarity with Microsoft Office tools (Word Excel Outlook PowerPoint)

Work Environment:

On-site office-based role (no remote work)
Indoor environment with standard office noise levels
May require occasional travel
Physical ability to sit type lift up to 25 lbs and communicate clearly

Application Instructions:

Interested candidates should submit their updated resume to:

Please include:
Current availability for discussion
Earliest start date
Authorization to have the profile submitted to the hiring facility by Aroha Technologies

Recruitment Contact:

Nick Glenn
Team Lead Aroha Technologies
Phone: Ext. 211

Now Hiring: Bilingual Sr. Customer Service Representative (OneCare) 3 Openings Location: Orange CA (On-site Full-Time) Job Type: Temporary Contract (Z TEMP) Pay Range: $23.92 $33.48 per hour Schedule: Monday to Friday 8:00 AM 5:00 PM Overview: A mission-driven community-based health...