Lead Operations and Logistics
Lead Operations and Logistics
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Job Description
Job Description:
1. Operations Management
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Manage day-to-day operations for B2B (Retail/Wholesale) D2C (Shopify/Website) and Marketplace fulfilment via multiple channels (Amazon Myntra Flipkart AJIO etc.)
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Ensure smooth order processing picking packing and dispatch across all platforms
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Oversee warehouse operations (3PL or in-house) ensuring adherence to SLA quality and compliance standards
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Implement SOPs and drive operational excellence through process improvement and automation
2. Logistics Management
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Manage inbound and outbound logistics for pan-India operations
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Coordinate with logistics partners (courier aggregators 3PLs transporters) for timely deliveries and cost optimization
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Monitor performance metrics (TAT delivery accuracy cost per shipment etc.) and drive continuous improvement
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Handle reverse logistics and returns management to minimize losses and improve recovery
3. Marketplace Operations
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Collaborate with marketplace teams for order flow inventory sync and operational SLAs
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Ensure high catalog availability on-time dispatch and low cancellation/return rates
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Track marketplace metrics and resolve operational issues proactively
4. Inventory & Planning
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Oversee inventory accuracy stock reconciliations and cycle counts across channels.
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Partner with Planning & Merchandising teams for replenishment and stock allocation.
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Manage system integrations (ERP WMS marketplaces etc.) for real-time visibility.
5. Returns & Reverse Logistics
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Design and manage efficient return processes across all channels.
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Ensure inspection grading and restocking or liquidation of returned goods.
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Analyze return reasons
Employment Type
Full Time
