Call Center Customer Service Representative

East Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Call Center Customer Service Representative
Job Location: East Hartford CT (Free Parking)
Job Duration: 3 Months Contract to Hire possibility
Hours: 8.30 to 4.30 (First shift) Onsite - Mon to Friday
Note: Need to add typing speed on resume.

Job Summary:

The Call Center Customer Service Representative (CSR) will provide professional courteous and accurate information to the public and program participants contacting the State of Connecticut s service center.
This position requires strong communication skills attention to detail and the ability to follow established procedures while maintaining a high level of customer satisfaction.

Key Responsibilities:

Answer inbound calls and respond to inquiries from residents applicants and other stakeholders regarding state programs benefits or services.
Provide accurate information and guidance by referencing system data policies and procedures.
Process requests update records and document interactions in the system.
Escalate complex or unresolved issues to the appropriate department or supervisor as needed.
Maintain confidentiality and professionalism in handling sensitive information.
Meet performance goals for quality accuracy and call handling time.
Participate in team meetings training sessions and updates on new procedures or systems.
Support the department with additional administrative or clerical tasks as assigned.

Qualifications:

High school diploma or GED required; additional coursework or training in customer service or communications preferred.
1 3 years of call center or customer service experience (public sector experience is a plus).
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite and customer service/call tracking systems.
Ability to handle high call volumes multitask and remain calm under pressure.
Reliable detail-oriented and committed to delivering excellent service.

Ideal Candidate:

The ideal candidate is empathetic patient and professional with a genuine desire to help others.
They are quick learners adaptable to policy changes and capable of working both independently and as part of a team to support Connecticut residents efficiently and respectfully.

#CareerBuilder #Monster #Dice #Indeed #LinkedIn

Job Title: Call Center Customer Service Representative Job Location: East Hartford CT (Free Parking) Job Duration: 3 Months Contract to Hire possibility Hours: 8.30 to 4.30 (First shift) Onsite - Mon to Friday Note: Need to add typing speed on resume. Job Summary: The Call Center Customer Serv...

Job Summary:

The Call Center Customer Service Representative (CSR) will provide professional courteous and accurate information to the public and program participants contacting the State of Connecticut s service center.
This position requires strong communication skills attention to detail and the ability to follow established procedures while maintaining a high level of customer satisfaction.

Key Responsibilities:

Answer inbound calls and respond to inquiries from residents applicants and other stakeholders regarding state programs benefits or services.
Provide accurate information and guidance by referencing system data policies and procedures.
Process requests update records and document interactions in the system.
Escalate complex or unresolved issues to the appropriate department or supervisor as needed.
Maintain confidentiality and professionalism in handling sensitive information.
Meet performance goals for quality accuracy and call handling time.
Participate in team meetings training sessions and updates on new procedures or systems.
Support the department with additional administrative or clerical tasks as assigned.

Qualifications:

High school diploma or GED required; additional coursework or training in customer service or communications preferred.
1 3 years of call center or customer service experience (public sector experience is a plus).
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite and customer service/call tracking systems.
Ability to handle high call volumes multitask and remain calm under pressure.
Reliable detail-oriented and committed to delivering excellent service.

Ideal Candidate:

The ideal candidate is empathetic patient and professional with a genuine desire to help others.
They are quick learners adaptable to policy changes and capable of working both independently and as part of a team to support Connecticut residents efficiently and respectfully.

#CareerBuilder #Monster #Dice #Indeed #LinkedIn