GST- Technical Support Specialist II

Role Details

About Us

PartnerHero is now Crescendo a stronger bolder force in customer experience.

Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard. We deliver Augmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or empathy.

At Crescendo we dont just connect talent with opportunity we elevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to whats next.

The Role

Were looking for aTechnical Support Specialistto join our rapidly growing team. Youll be supporting our customers providing expert-level technical knowledge to resolve customer issues and guidance on the advanced usage of the product. Youll be doing everything from answering basic customer questions to taking deep dives into customer workflows to resolve customer problems. Youll work closely with Engineering to facilitate end-to-end resolution of customer issues and help represent the voice of the customer to the Product team.

What Youll Do:

• Become a subject matter expert on all things Zip with deep product knowledge Work with engineering to troubleshoot and resolve customer issues
• Be the face of Zip to our customers and their suppliers Use internal tooling to investigate data and customer configurations Partner with Product representing the voice of the customer to help drive the Product Roadmap Partner with other post-sale stakeholders to triage understand and solve customer issues promptly and effectively
• Use broad product expertise and understanding of our customer base to increase product adoption Serve as a product-matter expert to support cross-functional teams
• Proactively identify opportunities to improve how we work both in Customer Support and overall at Zip Use a Support Tool(Intercom) to deliver on best-in-class SLAs
  

What We Expect From You:

• 1-4 years in a customer-facing role
• Excellent verbal and written communication skills
• A real passion for working with customers
• Demonstrated ability to quickly learn complex technologies and software
• Growth mindset an eagerness to learn and approach change with optimism and resilience
• Willingness to get your hands dirty at an early-stage company
• Demonstrated ownership over problems and ability to deliver for a customer even when the going gets tough
• Ability to work in PST time zone
  

What Youll Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us we share a set of core values that guide our actions.

• Care for others - Cooperate empathize and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks developing your skills and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels as members of a team in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance receive feedback ask questions and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact emailprotected.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.