Senior Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Specialist ensures SimCorp Dimension (SCD) users have a stable reliable and high performing AABOR. The successful candidate will be accountable for performing the teams daily operations and providing support to business users in addressing moderate to complex business issues.
Position Responsibilities:
- Monitor and clear SCD message queues and team mailbox to ensure timely processing of transactions and inquiries.
- Generate and track ad hoc security requests; ensure security master setup within defined SLAs.
- Investigate Transaction Hub (THUB) queries and create ad hoc transactions as needed.
- Conduct root cause analysis for production issues and implement timely solutions.
- Execute user acceptance testing and validate end-to-end processes for new security types functionalities and system upgrades.
- Support period-end close processes and collaborate with business users and Global Solutions Delivery (GSD) to maintain key reports (Fund Chart of Accounts Accounting rules Portfolio etc.).
- Identify opportunities to optimize system capabilities to meet business requirements.
- Participate in special projects and additional duties as assigned.
Required Qualifications:
- Bachelors degree in Finance or Accounting.
- Minimum of five (5) years of experience in investment operations within insurance or financial services.
- Experience working directly with business clients and application support teams.
- Ability to work independently as well as collaboratively in a team environment.
- Strong organization and prioritization skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Strong customer service orientation.
- Ability to grasp new concepts quickly and adapt to new challenges.
- Comfortable influencing without authority.
- Willingness to work a night shift schedule as required by business needs.
- Hands-on experience with SimCorp Dimension (SCD).
- Previous experience in investment operations specifically within insurance or financial services.
- Eagerness to build strong relationships with internal departments and external partners.
- Desire to learn new skills and continuously improve.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
