Associate Manager Team Manager
Associate Manager Team Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets.
- Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team.
- Influence the Lives of Others: Coach and mentor Consultants providing feedback and performance management.
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Define Sutherlands Reputation: Drive organizational initiatives within the team from time to time.
Qualifications :
Qualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience Knowledge Skills and Attributes Required:
- A proven track record of delivering against client customer and business outcomes
- 2 years experience working within BPO - Customer Service
- 3 years of team leader experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
Additional Information :
Our Requirements:
- Minimum 1 year tenure in the applied role.
- Experience in managing teams and handling client.
- No Warnings/PIPs for the last 6 months ( For Internal hires).
- Less than 4% absenteeism in the last 6 months. ( For Internal hires)
- Meeting -at least- 85% of the KPls in the last 6 months ( For Internal hires).
- B2 English level
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
