Group Manager Operations
Group Manager Operations
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Salary Not Disclosed
1 Vacancy
Job Description
An exciting opportunity for a Group Manager Operations Night Shift has just become available in our US Insurance Campaign. We are looking for professional high performance individuals with sound leadership and problem solving skills to lead a team of Team Leaders to create a customer centric and high performance culture through effective management of people metrics and projects with the objective of generating and the retention of business and revenue through continuous improvement.
WHAT YOULL BE RESPONSIBLE FOR
Operational Delivery
Deliver Contractual & Commercial Performance
People Management
Create a High Performing Highly Engaged Team
Stakeholder Management
Build Excellent Relationships Internally & Externally at all Levels
Compliance & Governance
Ensure Compliance to all Relevant Process & Regulatory Standards
Innovation
Drive Continuous Improvement & Create Value
OUR EXPECTATIONS OF YOU
As part of the senior management team of our Night Shift Insurance campaign you lead a team of operational leaders.
You are customer & client facing & strive to deliver excellent customer experience
You drive continuous improvement experiments through your team & harvest ideas
You manage costs & profitability through all available commercial levers
You drive the Company culture through effective communication by continuously displaying the Company habits & behave as a role model leader
You develop your people through effective coaching performance management & drive a recognition culture
You support your operations colleagues to exceed client expectations on all levels at all times
You have robust & honest performance & behavioural conversations
You drive compliance in everything you do
You are emotionally aware of yourself & others.
You handle your interactions with authenticity empathy & professionalism
Qualifications :
Qualifications
Matric Relevant Tertiary Education (Preferred)
3 Years experience as a Contact Centre Team Leader / Operations Manager
Previous Insurance Experience (Preferred)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
