Senior Sales & Operations Consultant
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A well-established tourism and transport services company based in Cape Town near CBD is looking for an experienced Senior Sales & Operations Consultant to join their team.
This role is suited to a highly organised tourism professional who thrives in a fast-paced client-facing environment and is comfortable balancing consulting operational coordination and after-hours standby responsibilities. This is not a junior role - you need to be confident accurate and able to manage complex multi-day bookings from start to finish.
Key Responsibilities:
Interested candidates should submit their detailed CV proof of qualifications drivers license and head and shoulder photo.
If you do not receive feedback within two weeks please consider your application unsuccessful.
Key Responsibilities:
- Capture manage and execute client bookings accurately from initial request through to service delivery
- Manage and maintain strong relationships with assigned clients and travel agencies
- Handle complex and multi-day bookings with attention to detail and service excellence
- Prepare and issue accurate quotes within 15 minutes of receiving requests
- Action telephonic and email booking requests promptly and professionally
- Apply correct client-specific rates to all quotes and bookings
- Assist clients with realistic scheduling and travel time planning
- Ensure pre-payment is received prior to service delivery (where applicable)
- Prepare detailed and accurate driver instruction documents (waybills) at least 5 days prior to service
- Ensure waybills include all service instructions payment responsibilities vouchers and tickets
- Communicate booking changes clearly to the Operations Team and ensure updates are actioned
- Liaise daily with Drivers and Guides to ensure seamless service delivery
- Maintain accurate records of all client communication
- Support the Operations Team with all matters related to your bookings
- Deliver consistent high-quality service to clients and guests
- Participate in an after-hours standby roster
- Remain contactable by cell phone at all times while on standby
- Attend to driver queries breakdowns complaints and operational issues after hours
- Perform weekend and public holiday duties on a rotational basis including:
- Dispatching Drivers and Guides from the depot from 06:00
- Ensuring vehicles and staff depart on time
- Updating and reprinting waybills for last-minute changes
- Actioning new bookings received over weekends
- Attending to operational issues on-site where necessary
- Matric Certificate
- 5 10 years consulting experience within the Tourism industry
- Excellent written and verbal command of the English language
- Strong computer literacy
- Professional telephonic and written communication skills
- Valid Code B drivers licence
- Own reliable transport to and from the depot
- Tertiary qualification in Tourism and/or Operations
- Sales and client service experience
- Guiding experience
- Highly organised with exceptional attention to detail
- Strong time management and prioritisation skills
- Ability to multitask and perform accurately under pressure
- Client-focused with a service-driven mindset
- Strong problem-solving and decision-making abilities
- Confident professional and personable communicator
- Reliable accountable and operationally hands-on
Interested candidates should submit their detailed CV proof of qualifications drivers license and head and shoulder photo.
If you do not receive feedback within two weeks please consider your application unsuccessful.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Senior Care
- Industrial Equipment
- Process Mapping
- Product Demos
- Responsys
- Middleware
- Oracle HCM
- Operating Systems
- Pre-sales
- Mentoring
- negotiation
About Company
West Coast Personnel, Recruitment Agency Cape Town. We find employers the right candidates to enhance theirs staff complement with rigorous employee vetting.
