Network Operations Center Technician

Oeiras - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a passionate and skilled NOC Technician to join our team!
If you thrive in dynamic environments enjoy solving technical challenges and want to be part of a team that values innovation and collaboration this opportunity is for you.

Your Responsibilities:

Handling user requests via phone or through the incident management system (Service Desk)
Logging all requests (incidents and service requests)
Performing initial troubleshooting directly with the user
Escalating issues to the 2nd Line team or other relevant entities
Closing requests with detailed documentation for future analysis
Providing status updates to end users and/or the client

Qualifications :

Over 3 years of experience in technical networking roles preferably in a NOC environment
Solid knowledge of TCP/IP networks including IPv4 and IPv6 implementations
Understanding of routing protocols especially BGP
Experience with SDWAN
Familiarity with technologies such as: Ethernet GPON MPLS VPLS SNMP VRRP HSRP VLAN (802.1q) ACLs L2TP Radius IPSEC GRE
Knowledge of ITIL best practices
Strong communication skills and ability to interact with technical and non-technical stakeholders
Proactive autonomous and able to handle pressure
Availability to work in rotating shifts (7h30-15h30; 15h30-23h30; 23h30-7h30)

Mandatory Technical Requirements:

CCNA or CCNP Enterprise certification

Additional Information :

Location: Tagus Park Oeiras
Workplace type: Hybrid (max. of 3 times per week in the office)

Remote Work :

Employment Type :

Full-time

We are looking for a passionate and skilled NOC Technician to join our team!If you thrive in dynamic environments enjoy solving technical challenges and want to be part of a team that values innovation and collaboration this opportunity is for you.Your Responsibilities:Handling user requests via ph...

Key Skills

Routing Protocols
Network Support
Tcp/IP
LAN
Computer Networking
Windows
WAN
TCP
Ethernet
Cisco Routers
Juniper
Troubleshooting

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About Company

Inetum

Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more

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