Operations Manager – Manager – English Hybrid Lisbon

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Operations Manager Manager English - Hybrid Lisbon

In this role you will be responsible for Service delivery People development Client focused problem solver with strong analytical and continuous improvement attitude. We are looking for someone to drive projects and initiatives for revenue uplift scope expansion embedding new tech and AI into the day to day operations.
Responsibilities
1. Site Leadership & Strategic Oversight
Serve as the primary operational lead for the site overseeing the full delivery of digital advertising support services.
Define and execute operational strategies aligned with client expectations business goals and platform evolution.
Act as the key point of contact for senior client stakeholders internal leadership and cross-functional partners.
Ensure alignment between site-level performance and global/regional business objectives.
2. Team Management & Leadership
Lead mentor and develop a team of Junior Operations Managers and Team Leads fostering a high-performance culture.
Drive employee engagement retention and career development initiatives across the site.
Oversee workforce planning succession planning and talent development in collaboration with HR and WFM.
3. Operational Excellence
Ensure consistent delivery of high-quality service across all advertiser support functions meeting or exceeding SLAs and KPIs.
Champion continuous improvement initiatives leveraging data and feedback to optimize workflows and service delivery.
Oversee the implementation of new tools processes and policies to support operational scalability and efficiency.
4. Client Engagement & Business Reviews
Lead regular business review meetings with clients presenting performance insights strategic recommendations and operational updates.
Build strong trust-based relationships with client stakeholders ensuring transparency responsiveness and alignment.
Translate complex operational data into clear actionable insights that support client goals and platform growth.
5. Financial Management & Forecasting
Own site-level financial performance including budgeting forecasting and cost control.
Monitor and report on project financials ensuring profitability and adherence to contractual obligations.
Identify opportunities for cost optimization and resource efficiency without compromising service quality.
6. Data Reporting & Analytics Oversight
Oversee collaboration with Workforce Management (WFM) and Business Analytics (BA) teams to ensure accurate timely and actionable reporting.
Prioritize and manage reporting needs across internal and client-facing functions.
Ensure data integrity and alignment between operational metrics financials and business goals.
7. Risk Management & Compliance
Proactively identify and mitigate operational risks escalating critical issues to leadership and clients as needed.
Ensure compliance with internal policies client requirements and industry regulations.
Lead root cause analysis and corrective action planning for service delivery issues.
8. Cross-Functional Collaboration
Partner with Quality Training Product Support HR and other internal teams to ensure cohesive and effective operations.
Stay informed on platform updates policy changes and product launches to ensure operational readiness and alignment.

Qualifications
Minimum qualifications
Strong Digital Marketing and Sales component
Bachelor degree with relevant years of Operations experience leading teams size of a min 50
Relevant years of people management experience including managing leaders and a strong desire to develop team members
Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
Strong desire to tackle complex problems and deal with rapid changes and ambiguity
Continuous improvement mindset with a desire to design effective business operations
Competent with Microsoft Office Suites.
Preferred qualifications
Relevant experience in Order Management Supply Chain or similar processes in nature.
Demonstrated ability to work independently take initiative and follow up on assigned.
Strong communication and interpersonal skills good at work under pressure.
Highest level of professionalism self-motivation and sense of urgency.
Ability to remain calm and professional under pressure.
Adaptable and energized by a fast-paced environment

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.