Customer Operations & Contracts Executive
Customer Operations & Contracts Executive
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1 Vacancy
Job Description
Job Summary:
At WORQ our mission is to create spaces where businesses thriveand that starts with delivering a seamless trustworthy experience for every customer.
Were seeking a Customer & Billing Executive who takes pride in doing things right: ensuring contracts are accurate payments are on track and customers feel supported from the very first interaction.
This role works closely with our Sales Legal and Operations teams to safeguard compliance minimize risk all while keeping the customer experience at the heart of every process.
Job Responsibilities:
Customer & Contract Excellence
Partner with the sales team to monitor the sales process and perform background checks ensuring customers meet our risk management standards.
Collaborate with legal counsel to prepare and review contracts guaranteeing accuracy in customer details commercial terms and signing protocols.
Ensure customers transition smoothly to outlet operations once all move-in conditions (e.g. deposit signed contract) are fulfilledproviding clear updates to keep customers informed and confident.
Create maintain and regularly update accurate membership records in the customer database/CRM system.
Ensure all customer details contract terms and billing information are current and consistent across platforms.
Customer Renewals & Loyalty
Track contract renewal timelines and proactively align with Key Account Managers on upcoming renewals customer touch points and evolving needs.
Support initiatives to strengthen customer relationships ensuring loyalty and minimizing churn.
Customer Enquiries & Support
Serve as a key contact for customer enquiries related to contracts billing or account matters responding promptly and professionally.
Work with internal teams to resolve issues quickly while maintaining a positive solutions-focused experience for customers.
Billing & Payment Management
Maintain up-to-date and accurate customer payment records with a commitment to precision and transparency.
Monitor outstanding balances follow up proactively and handle sensitive billing matters with professionalism and integrity.
Reporting & Insights
Assist in preparing monthly revenue reports and financial analytics to support management decisions.
Identify and share insights to improve processes that enhance customer satisfaction and financial accuracy.
Finance Team Support
Contribute to other finance-related tasks as needed taking ownership of assignments and driving them to completion.
Qualifications :
Requirements:
Diploma or Degree in Accounting Finance Business Administration or related field.
13 years of experience in finance customer administration or contract management (fresh graduates with strong internship experience are welcome to apply).
Customer-first mindset with strong attention to detail and a proactive approach to problem-solving.
Demonstrated integrity and accountabilityyou take ownership of your work and follow through with accuracy and reliability.
Strong communication skills to work cross-functionally with sales legal and operations teams.
Proficiency in Microsoft Excel/Google Sheets; experience with accounting or CRM systems is a plus.
Additional Information :
Why Join Us
Be part of a fast-growing coworking space company that values people and community.
Play a key role in delivering a smooth transparent and delightful experience for every customer.
Join a team culture built on accountability trust and continuous learning with room to grow your career across multiple disciplines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
