Front Office Supervisor Season 2026 Borgo Pignano Florence (En)
Front Office Supervisor Season 2026 Borgo Pignano Florence (En)
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Job Description
The Front Office Supervisor oversees daily front desk operations supervises staff manages guest relations and problem resolution and ensures efficient check-in/check-out processes and adherence to hotel standards. Key responsibilities include assisting with guest services training and scheduling front desk agents coordinating with other departments handling payments and billing maintaining records and ensuring positive guest experiences.
Reports to: Director of Rooms
MAIN DUTIES AND RESPONSIBILITIES
- Supervise train and schedule front desk staff to ensure smooth operations.
- Handle guest inquiries manage check-in and check-out procedures and resolve guest complaints promptly and professionally.
- Ensure efficient running of the front desk monitor room assignments manage reservations and oversee cash handling and billing
- Liaise with other departments such as housekeeping and maintenance to ensure guest requests are met and hotel standards are maintained.
- Maintain accurate guest records logs and financial reports.
- Strive to create a positive and seamless guest experience by going the extra mile to exceed expectations.
- Implement and enforce hotel policies and procedures ensuring compliance with standards.
Qualifications :
REQUIREMENTS
- Minimum 2 years experience in Front Office of 5 star hotels
- Evidence of self-development and development of others
- Excellent verbal and written communication skills for interacting with guests and staff in English . Second language is a plus.
- A strong commitment to providing exceptional customer service. Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite
- References
Additional Information :
OUR OFFER
Fixed term working contract of 9 months as from April 2026 according to CCNL Settore Turismo (Federalberghi) .
Staff well-being initiatives and events to promote collaboration and inclusion
Training activities and rewards linked to quality of service
Staff canteen
Uniform and uniform cleaning
5/7 working days
No lodging facilities
Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 GDPR e saranno utilizzati esclusivamente per la selezione in corso. Lofferta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
