Site Reliability Engineer (Swing shift 4 days a week)
Site Reliability Engineer (Swing shift 4 days a week)
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Job Description
In this role the Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team focusing on instance performance reliability and availability. This is a swing shift role (4 days a week) and the candidate must be located within the Republic of Ireland.
Swing Shift : 4 Day Shift Wed-Sat 3PM 1 AM
What you get to do in this role:
- Assist in supporting production systems and performing troubleshooting tasks.
- Provide relief and sustainable resolution to issues within our infrastructure.
- Help maintain and enhance system observability including metrics logging and alerts.
- Participate in troubleshooting bridges and provide support during critical incidents.
- Collaborate on infrastructure automation projects using internal or open-source tools and frameworks.
- Develop skills in building and maintaining CI/CD pipelines and deployment scripts.
- Adhere to established SRE practices such as documenting runbooks composing postmortems and contributing to team retrospectives.
- Automate repetitive tasks to improve efficiency and reduce human error.
- Ability to work one weekend day per week.
Qualifications :
To be successful in this role you have:
- A degree in computer science/engineering or equivalent
- 3 years of experience in a Site Reliability Engineering or similar role.
- Experience in leveraging AI into work processes decision-making or problem-solving
- Solid knowledge of ITIL driven IT Operations Incident Problem & Change Management
- Excellent communication skills and a collaborative mindset.
- Good knowledge of Unix/Linux operating system including memory management process management disk/IO troubleshooting and network troubleshooting
- Understanding of networking concepts including TCP IP addressing routing HTTP HTTPS/TLS/SSL DNS DHCP FTP/SFTP
- Understanding of relational databases (e.g. MySQL Postgres)
- Knowledge of one (or more) scripting languages: JavaScript Python Unix Shell
- Hands-on experience with Kubernetes and containerization
- Familiarity with at least one programming language (Shell Python Go or Java preferred)
- Familiarity with cloud computing (AWS Azure or GCP)
- Basic knowledge of monitoring and alerting tools (e.g. Prometheus Grafana or similar)
- Strong desire to learn and grow in infrastructure reliability automation and DevOps/SRE principles
Additional good to have qualification:
- Certifications in one or more public cloud platforms
- Exposure to DevOps and Agile methodologies.
- Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI.
- Understanding of development on ServiceNow platform
- Basic understanding of configuration management tools (Ansible Puppet etc.).
- Knowledge of monitoring and observability tools (Prometheus Grafana etc.)
- Experience with Splunk Gitlab
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
