Client Communications Specialist

Our clients success is our success. And you make it happen 
Ever tapped your phone to buy a morning coffee or made a purchase from your favourite online store Chances are weve made it happen.   

At Cuscal weve been at the forefront of payments innovation for almost 60 years enabling seamless secure solutions that millions of Australians rely on every day. From launching Australias first ATM to being the first certified Australian fast payments Payer and Initiator in 2022 weve always pushed boundaries and were not stopping now.  

We are a listed public company (ASX:CCL) and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients our B2B model focuses on enabling other banks fintechs and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.  

We are looking for a Client Communications Specialist to join our Brand & Marketing Team.

The Client Communications Specialist connects our clients to Cuscals work and to each other through timely relevant and engaging communications that reflect our role as trusted advisers and disciplined disruptors.

The responsibilities of the role include: 

• Manage and develop Client communication content initiatives and channels with the overarching objective of protecting and promoting Cuscals brand in keeping with communications best practice.
• Work with key internal stakeholders to deliver annual cyclical Client communications including Voice of the Client (VOCL). 
• Act as first point of contact for externally focused BAU (Notices Bulletins etc.) communication queries and enquiries.
• Work with key stakeholders to ensure that Cuscals tone of voice and corporate language is consistently delivered through all types of communications.
• Lead development and roll out of Monthly Client Communication and the biannual Client Product Communications.
• Provide support as required on Crisis Communications.

About You: 

Youll bring strength and expertise in client engagement strong communication skills and the ability to deliver clear timely and relevant content that reflects Cuscals values and strategic succeed in this role youll have: 

• A bachelors degree in marketing communications business or other relevant tertiary qualification
• Demonstrated experience delivering external communication in a corporate environment
• Experience creating engaging campaigns and materials
• Strong proficiency in CRM Dynamics or similar CRM software tools with a high technical proficiency for learning new tools
• Proficient in the use of technology to create engaging visual content including Microsoft Office Suite and Canva. 

Why Cuscal  

We are in the rapidly evolving world of payments and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational financial lifestyle health & wellbeing benefits.  

Next Step  

If youre excited to join a company thats shaping the future of how Australia moves money wed love to hear from you.  Apply now and lets explore who you are what drives you and how you can contribute to our vision for the future.  

Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process.   

 We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.    

 Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

Remote Work :

No

Employment Type :

Full-time