Quality Analyst for sales
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Quality Analyst Sales (Admissions Department)
Location: Gurgaon 6 days working onsite
Department: Sales Admissions
Reports To: Chief Revenue Officer (CRO) Cyboard School
About Cyboard School
Cyboard School is a pioneering online school revolutionizing education with innovation
accessibility and personalized learning. With students across India we are reshaping how
learning and admissions happen in the digital-first era.
Role Overview
We are seeking a detail-oriented and proactive Quality Analyst (QA) to join our Sales
Admissions Department. The QA will be responsible for monitoring and evaluating the
quality of calls chats and email communications handled by our Admissions Team of 25
members. This role will ensure consistent adherence to communication standards provide
actionable feedback and support training initiatives to enhance the overall admission
experience.
Role & Responsibilities
- Monitor and evaluate inbound/outbound sales interactions (calls demos chats) using standardized scorecards to measure compliance messaging accuracy and sales technique.
- Design maintain and refine sales quality scorecards and calibration guides aligned to KPIs (conversion rate lead-to-enrolment CSAT/NPS inputs).
- Provide actionable feedback and coaching to sales reps and team leads; run calibration sessions to align scoring and best practices across the team.
- Produce weekly/monthly quality and performance reports highlighting trends root causes and improvement actions for leadership.
- Partner with Sales Operations and L&D to translate quality insights into training modules playbooks and process improvements.
- Ensure regulatory and internal policy compliance across sales communications and documentation; flag risks and recommend corrective measures.
Skills & Qualifications
- Bachelor s degree (preferred in Business Communication or related field).
- 1-2 years of experience as a Quality Analyst / Process Trainer / Sales Support (preferably in EdTech BPO or customer-facing industries).
- Strong understanding of sales/admission processes and customer experience
principles. - Excellent verbal and written communication skills in English (knowledge of Hindi and other regional languages is a plus).
- Proficiency in MS Office (Excel PowerPoint) and CRM/Call Monitoring Tools.
- Strong analytical and reporting skills.
- Ability to provide constructive feedback and coach team members effectively.
- High attention to detail with a passion for continuous improvement.
Benefits & Culture Highlights
On-site collaborative culture with close cross-functional partnership (Sales Ops L&D).
Clear career path into Sales Operations Enablement or Analytics with skill development and mentorship.
Performance-linked incentives and regular coaching to support professional growth.
coaching,sales operations,microsoft excel,salesforce,sales
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
