CLUSTER MANAGER
CLUSTER MANAGER
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Job Description
ROLE PROFILE
BASIC INFORMATION ON THE ROLE
Role Name / Designation
Cluster Manager
Function / Department
Sales
Grade/Level
Manager/Sr Manager
Reporting to
Functionally
Administratively
Regional Business Manager
Regional Business Manager
Reportees
BM AMB/SE CRO CRM
PURPOSE OF THE ROLE
The purpose of the role is to drive several branch teams across a cluster by designing and developing sales strategies & support thereof in alignment with Companys overall plan achieving operational excellence Regulatory compliance as per statute and knowledge empowerment through training with the overall objective to achieve Revenue target of the Cluster.
KEY RESPONSIBILITIES OF THE ROLE
To ensure achievement of Revenue target branch-wise.
To decide on product wise sales strategies and provide advice on sales promotion vertical wise revenue budget management for a profitable result.
To plan and implement strategy for new customer acquisition devise customer relationship programs etc.
To drive and achieve cross sale target as per yearly approved plan
To monitor and ensure Branch wise achievement of collectable renewal dues under all verticals
To monitor Renewal persistency level and necessarily follow up to reach overall Companys plan
Effective use of Principals Partner Portal
Daily monitoring of branch business process and ensuring achieving TATs for distribution benchmark
To monitor business quality to keep surrender & CDR within the Companys plan
Service to the customers. Area includes Customer Complaints Policy Owners Service request Claims Policy Pack Delivery Discrepancy resolution etc
Identify select and arrange training of PFPDL employees posted at branches and get them licensed/ certified with IRDA / NISM and renewal of existing licenses
Develop training programs and its materials product sales stories being an enabler to improve confidence and efficiency
Conduct training needs analysis and also develop revise/update deliver and evaluate training and development courses. Source liaise with and manage internal trainers and external course providers. Assist in developing and implementing talent development and management initiatives.
Maintain up-to-date knowledge of new regulations market practices relevant to products update knowledge with the assistance of Principals and disseminate any new requirements appropriately.
To implement different H.O. directives/ initiatives at branches across the cluster.
To maintain relationship with Principal and ensure required / agreed support to branches.
Increasing effectiveness of sales team
To maintain business hygiene at branches
Assessment of finding gaps in regard to training and take corrective action
Practice adult learning methodology
KEY PERFORMANCE INDICATORS
Budgetary achievement in revenue generated from LI GI HI & MF (vertical wise)
Renewal target under all verticals & 13 months renewal persistency.
Achievement of business drivers as per overall plan of the Company
# New Customer Generation # Retention % of existing customers # Achievement of Cross Sale Plan
Regulatory & internal compliance with adherence to Code of Conduct
Achievement of various TATs for distribution benchmark
Ensure the defined quantified norms to monitor and review training productivity enhancement of participants post training is adhered to.
Effective and efficient usage of the training management system for management of timelines cost and productivity of the trainers and training programs.
Support in activities to ensure training planning execution and review is done to achieve higher standard through various measures.
MISCELLANEOUS ACTIVITIES
To explore analyze and identify new positioning activities.
To finalize product packaging and launch strategy in consultation with superiors.
To develop strategies for sales team training in consultation with all concerned
KEY INTERACTION
Internal
Nature or purpose of interaction
Head of Sales
To seek information on and discuss product viability and budgeting
Head IT
To seek information on MIS related requirements
Head - Customer Service & PO
To discuss matters relating to Operations Customer Service & Regulatory Compliance
Head LD & SD
Budgeting and cost management training management MIS Support Content support.
Other HODs
To discuss matters related to their departments.
RBM BMs and branch team
To ensure and review business planning and budgeting.
External
Nature or purpose of interaction
External Vendor
To organize events and marketing campaigns and promotional activities.
Principals
To discuss promotional activities and other related matter
KNOWLEDGE AND SKILLS
Should possess excellent communication and inter-personal skill.
Computer savvy
Should have the capacity to lead a team in a Cluster.
Financial product hands-on selling background
CAPABILITIES REQUIRED FOR THE ROLE
Customer Orientation
Teamwork and collaboration
Business Perspective
Achievement Orientation
Capability Development
Adaptability to change
Process effectiveness
Problem solving
Communication
Required Skills:
INSURANCE SELLING SALES AGENCY CHANNEL AGENTS PRINCIPAL AGENTS
Required Education:
GRADUATION.
Employment Type
Full Time
