Scheduler (Medellín, Colombia, Onsite)
Scheduler (Medellín, Colombia, Onsite)
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Job Description
Job description
Work Location: Onsite in role in Medellin Colombia
Work Schedule: Mon - Fri during normal business hours
Engagement Model: Permanent full-time employment
Estimated Start Date: November 2025
DataForce by TransPerfect is seeking an experience Scheduler to join our expanding onsite team in Medellin Colombia!
Role Summary
The Scheduler is the primary point of contact for participants in our data collection studies. They manage outreach by phone and email confirm availability and coordinate scheduling to ensure a smooth study experience.
Role Responsibilities
Manage and coordinate participant scheduling for study appointments according to project requirements
Handle phone calls emails and inquiries with courtesy and professionalism
Perform general administrative duties including data entry and maintain accurate records of scheduled appointments using internal scheduling software
Liaise with onsite study staff to ensure smooth participant flow and efficient operations
Uphold confidentiality and ethical standards of the study
Answer questions participants may have in a professional and timely manner
Provide logistic information
Remind participants of upcoming appointments
Communicate schedule changes to participants and onsite study staff
Act as liaison between participants and Project Manager
Resolve scheduling conflicts as they occur
Job requirements
Role Requirements Knowledge Skills and Abilities
Proficiency in Microsoft Office
Proficiency in Google Suite
Professional level of English is required. Applicants must pass an English proficiency test to qualify for the role
The work environment should be quiet distraction-free and have a professional background for participant calls and team meetings
Must possess outstanding customer service and excellent communication skills including phone email and electronic media communications
Highly organized and self-motivated with strong prioritization skills and a proven ability to learn quickly
Must be extremely detail-oriented
Discretion with confidential information
Ability to work a flexible schedule as needed
Role Requirements Education and/or Experience
High school diploma or equivalent; further education or certification is a plus
Proven experience in scheduling reception or administrative roles
Experience working in a corporate environment
Preferred Role Requirements
Prior experience as a scheduler for data collection projects
Proficiency in RingCentral FreshDesk
Technical background and skills
Experience working with different time zones and cultures
Who we are
DataForce by TransPerfect is part of the TransPerfect family of companies the worlds largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.
We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering enriching and processing data for Machine Learning in different AI domains.
To learn more about DataForce please visit us at is an equal opportunity employer and committed to all recruitment processes and workplace free from harassment sexual harassment and discrimination. For more information on the TransPerfect Family of Companies please visit our website at .
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Employment Type
Full-Time
