Customer Success Engineer
Customer Success Engineer
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1 Vacancy
Job Description
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
What youll build:
As a Customer Success Engineer atSAPLeanIX you are an essential part of our companys growth and success. Combining your advanced technical skills with your passion for ensuring customer satisfaction you will help SAP maintain itsposition as a leader in the Enterprise Architecture space making a significant impact on our customers businessesand their business transformations.
What youll do:
- Act as a primary technical contact for our key Enterprise customers providing high-level support and guidance on theSAPLeanIX product to ensure their success and satisfaction.
- Collaborate closely with Product Management Engineering andCustomer Successteams to relay customer feedback and ensure continuous improvement of our product and services.
- Proactively identify potential customer challenges and provide strategic guidance leveraging industry best practices driving adoption and ensuring customer retention.
- Utilize a data-driven approach to analyzecustomer usage patterns working closely withCustomerSuccess team members to develop and execute tailored engagement plans addressing customers needs.
- Deliver efficient support to customers by continuously refining support processes identifying areas for improvement in response times and ensuring optimal resource allocation within theglobalteam.
- Maintain a thorough understanding of theSAPLeanIX product staying up-to-date with the latest enhancements and features and sharing knowledge and insights with the rest of the team.
What you will bring:
- Bachelors degree in Computer Science Information Systems Engineering or a related field.
- 5 years of experience in a customer-facing technical role such as Customer Success Solutions Engineering or Support with a focus on working with Enterprise customers.
- Expertise in Enterprise Architecture cloud technologies SaaS platforms and integration technologies (e.g. RESTful APIs web hooks and iPaaS solutions) is highly desirable.
- Exceptional problem-solving and analytical skills with a proven ability to manage complexities.
- Strong written and verbal communication skills in both English and (preferably) German.
- Proven track record of leading technical discussions with customers fostering trust and driving customer satisfaction.
- Ability to prioritise and manage multiple high-impact tasks projects and customer engagements.
- Ability and willingness to travel to customer sites as needed.
Meet your team:
The Customer Success Core Team is a dynamic globally distributed group based in Germany the US and the Netherlands recognized for its efficiency collaboration and positive team culture. By joining us as a Customer Success Engineer you will be part of a vibrant and diverse team committed to helping our customers succeed. You will have the opportunity to make an impact and work with cutting-edge tools and technologies. Become an essential part of our success story as a Customer Success Engineer and apply now!
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 74500 - 126500(USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 436317 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Employment Type
Full-Time
