Service Support Technician (Hybrid)

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Service Support Technician (Hybrid)
Location: Richmond VA
Duration:12 Months

Job Description:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.

The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.

Skills:

Skill	Required / Desired	Amount	of Experience
Microsoft 365		5	Years
Strong communication and interpersonal skills and detail oriented		5	Years
Strong analytical and troubleshooting skills		5	Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.		5	Years
Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.		5	Years
Commitment to delivering high quality end user support and customer service		5	Years
Experience in a help desk or technical support role.		5	Years
Knowledge of IT systems		5	Years
Knowledge of print services environment	Desired	2	Years

Required Experience:

Senior IC

Job Title: Service Support Technician (Hybrid)Location: Richmond VADuration:12 Months Job Description: We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues...