Service Support Technician (Hybrid)

Serigor

Posted on : 06-10-2025

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1 Vacancy

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Job Location

Richmond, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 06-10-2025

Job Description

Job Title: Service Support Technician (Hybrid)
Location: Richmond VA
Duration:12 Months

Job Description:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.

The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.

Skills:
SkillRequired / DesiredAmountof ExperienceMicrosoft 3655YearsStrong communication and interpersonal skills and detail oriented5YearsStrong analytical and troubleshooting skills5YearsAbility to prioritize tasks and manage time effectively in a fast-paced environment.5YearsExperience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.5YearsCommitment to delivering high quality end user support and customer service5YearsExperience in a help desk or technical support role.5YearsKnowledge of IT systems5YearsKnowledge of print services environmentDesired2Years

Required Experience:

Senior IC

Employment Type

Contract

Company Industry

Key Skills

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About Company

Serigor

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