Business Analyst- Junior (Hybrid)

Job Title: Business Analyst- Junior (Hybrid)

Location: Raleigh NC
Duration: 12 Month

Job Description:

The Business Analyst is responsible for identifying business needs and finding solutions to business problems. This role serves as a liaison between subject matter experts and stakeholders such as program staff IT teams vendors and leadership-to gather analyze communicate and validate requirements for changes to business processes operational policies and information systems. Business Analysts play a crucial role in ensuring that delivered solutions meet organizational goals and user expectations.

Responsibilities:

• Collaborates with program leadership Program Manager and vendor teams to understand modernization objectives and strategic goals.
• Gathers documents and validates business requirements including functional and non-functional requirements for program systems and workflows and ensures traceability of requirements across the project lifecycle.
• Conducts business process modeling to support process improvement and system design.
• Develops business cases user stories and use cases to support solution design and implementation maintaining alignment with traceable business needs.
• Identifies and maintains the inventory of business process related artifacts such as forms correspondence and reports.
• Facilitates requirements workshops interviews and focus groups with stakeholders and subject matter experts (SMEs).
• Participates in the development and review of solution designs to ensure business requirements are met and traceable to system functionality.
• Work with Tax Schedule and Functional SMEs and owners to support the definition of user roles and associated access
• Support user acceptance testing (UAT) ensuring full traceability to documented requirements.
• Tracks and manages changes to business requirements throughout the project lifecycle updating traceability artifacts as needed.
• Supports change management and training efforts by helping to develop documentation and conducting stakeholder briefings or demos.
• Assists the Program Manager in ensuring business alignment and benefits realization across all phases of the program.
• Provides analytical support to program leadership and governance boards for decision making and risk and issue management helping assess the impact of changes on business processes.
• Analyzes and identifies impacts of changes to supporting documentation such as standard operating procedures desk instructions training materials and knowledge articles.
• Works with data teams to define and validate reporting requirements and ensure data accuracy.

Participation

• This role is involved in the modernization program on a full-time basis.

Knowledge Skills and Abilities (KSAs)

• Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences.
• Ability to influence the direction of projects.
• Ability to identify stakeholders and manage communications to achieve consensus and collaboration
• Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions
• Ability to make recommendations on issues that affect the direction of business systems and business processes.
• Ability to develop monitor and communicate changes to project scope project plans timelines status issues and risks for complex projects.
• Ability to resolve more complex problems working with senior management.
• Ability to exercise judgment and discretion in establishing applying and interpreting policies and procedures.
• Ability to establish and maintain effective working relationships with agency personnel vendor staff and external stakeholders when applicable.

Skills: