Account Manager Crisis & Risk
Account Manager Crisis & Risk
Posted on :
06-10-2025
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1 Vacancy
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Job Description
Edelman is a voice synonymous with trust reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility empathy is progress and curiosity is momentum.
At Edelman we understand diversity equity inclusion and belonging (DEIB) transform our colleagues our company our clients and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all reflects and represents the world in which we live and fosters trust collaboration and belonging.
About the Company
We are a leading global communications marketing firm helping business and organisations evolve promote and protect their brands and reputations. We are independent and family owned which allows us the freedom to deliver original thinking and invest in our clients.
In the UK there are more than500 employees based in our offices in Victoria. We create award-winning creative communication programmes and industry-leading support for our clients who include Starbucks Unilever Mars Chanel DP World Virgin Atlantic Microsoft.
About the Team
Edelman has the biggest crisis communication bench globally. Our team in London is thelargestoutside of theUSandbrings together crisis specialiststowork acrossmany of the companyshighest profileclients.
Weprotectreputations and mitigate the impact of issues and crises onmulti-national brands every day. We offer clientsanalysisand mitigationsagainstrisksanddeliverreal timeadvisory forsenior leaders during times of data-led and withTrustembededin our recommendationswesupportcompanies and brandsmaking decisionson how to move beyond issuesin the full glare of the public spotlight.
The team is made up of seven consultants including the EMEA and Global Heads of have deep industryexpertiseandsubject matterspecialistswho can provideadvice ondigitalriskscountering disinformation litigationand legal affairs sports partnershipsandsocial and geopoliticalissues. Wealsowork closelyour colleagues in the Corporate Government Affairs Workplace Advisory andData&Analyticsteams to ensure we are always givingcounseltaking into accountall stakeholders.
As the global and regional centre of crisis at Edelman we take pride in delivering exceptional impactfulwork for our clients but at our core we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlesslycollaborative andsupported by leadership who champion and celebrate our collective achievements.
The role
We are looking for an ambitiousproactiveand motivated individual with solidissues managementand communicationsexperience.
They should beconfident withday-to-dayclient managementoffering considered counselto complex issuesin real timeandproactive in offering across multiple client teams theywill take the lead inshaping and producingdeliverablesfor many of our major retained clients ensuring theyoffer real impact totheir needs. The Account Manager role requires a candidate with excellent writing and media handling to managea multi-clientworkload is vital.
Responsibilities include:
- Serving as the daily client contactearning theirtrust to deliver day to day work as well as providing proactive counsel onnew approachesor ideas
- Analysing data inputs to deliver keyinsights andassess geopolitical and societal pressures to give their work real-world resilience.
- Playing a key role in the research planning and development of campaigns and driving these forward
- Producing contentto meet client needs these could include issue analysis and stakeholder Q&A packs scenario training plans risk assessments
- Providing support on new business pitches research slide development driving forward process including work back plans and managing junior teams input
- Desire to work as part of a flat team in a busy fast paced and highly motivated working environment
- A delivery-driven manager and creative problem solver that can confidently take responsibility of tasks and accounts
- Ability to service multiple clients and manage workload whilst managing/coaching junior team members
- Team player that can manage both up and down and take overall responsibility of day to day account activity
- Experience of integrating and collaborating with different practices/teams on cross-business work
- Excellent verbal and written skills ability to articulate with confidence and gravitas and understanding of how to incorporate earned owned paid and social media in holistic communications plans
- Interest in current affairs news international business and consumes media in all forms
- Entrepreneurial spirit - willingness to get stuck in and make the most of opportunities and desire to share expertise and experience to enhance work of the team
Benefits
Our benefits and policies are designed to ensure our employees feel comfortable inspired and equipped to thrive and do their best work. We offer a wide range of benefits across health family community finance and time away including:
Competitive Annual Holiday plus an additional days holiday for your birthday and 3 days over the festive season.
Flexible working - Hybrid working policy and 30 days work from anywhere worldwide!
Financial Wellbeing - Pension plan income protection and life insurance at 4x annual salary.
Building a Family - Whether it is maternity leave adoptive leave or shared parental leave take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding addition Edelman partners with Peppy a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood menopause and fertility support.
Health and Wellbeing Access to Private Medical Insurance Digital GP and wellbeing program Cycle to Work Scheme subsidised corporate gym membership a Quit Smoking Scheme Annual flu vaccinations and 24/7 access to trained professionals in relation to a range of issues in absolute confidence.
Personal and Professional Development - Clear progression routes and continuous training/professional development via Edelman Learning Institute
Community Get to know your colleagues and unwind at our weekly staff get together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause paid for by us.
Our Values
Core to our culture are our values which guide our behavior support a client-centric approach influence the way we work with each other our clients and the community and inspire great work.
The Relentless Pursuit of Excellence: Bringing the best of ourselves and partners to our clients.
The Freedom to be Constantly Curious: Tenacious flexible and thorough approach that drives creativity and growth for clients and ourselves.
The Courage to do the Right Thing: Trusted and resilient partner committed to building a diverse equitable and inclusive workforce that prioritizes the wellbeing of ourselves and our colleagues.
The Commitment to Positively Impact Society: Performing our work with an environmental conscience and a sense of tolerance fairness and equality.
ClosingfromEdelman - Global
We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt perfectly align with every qualification we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt perfectly align with every qualification we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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