Service Delivery Specialist

Location :Geneva

City :Geneva

State :Genève (CH-GE)

Country :Switzerland (CH)

Requisition Number :41671

Bunge has an exciting opportunity available for Service Delivery this role you will be part of a global team working on challenging meaningful projects impacting core business activities. Since 1818 Bunge has been connecting farmers to consumers to deliver essential food feed and fuel to the world. Looking to the future our ambition is to continuously reinvent ourselves leveraging data to be at the forefront of analytics technology and talent to accomplish our purpose in a better faster and simpler way. Bunge is committed to operating and thriving in the digital world creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge people dont just come here to work they come here to grow solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package generous paid time off program flexible work arrangements and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.

Most importantly in all we do we live our values:

• Act as One Team by fostering inclusion collaboration and respect
• Drive for Excellence by being agile innovative and efficient
• Do Whats Right by acting safely ethically and sustainably

Overview:

The Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunges Business Technology (BT) services at local level. This individual will support and manage various aspects of BT operations including application and operating system support vendor management and project implementation. This role demands strong technical expertise exceptional problem-solving abilities and a proactive approach to identifying and addressing potential BT challenges.

Essential Functions:

• Hardware Support: Installing configuring troubleshooting repairing and replacing desktops laptops printers mobile devices and other peripherals. This might also include server and network device support depending on the specific role.
• Software Support: Installing configuring and troubleshooting operating systems applications and software updates. This can include resolving application errors and assisting users with software usage.
• Network Support: : Troubleshooting basic network connectivity issues
• User Onboarding/Offboarding: Setting up new user accounts configuring equipment for new hires and reclaiming equipment from departing employees. The information contained in this document was classified as Restricted
• Documentation and Knowledge Management: Creating and maintaining documentation such as standard operating procedures (SOPs) and knowledge base articles to facilitate issue resolution and knowledge sharing.
• Vendor Management: Coordination and management with different contractors vendors and MSP. Manage daily relationships with BT vendors handle procurement processes oversee invoice processing and ensure timely delivery of services.
• Incident and Request Management: Utilizing ticketing systems (ServiceNow) to track manage and resolve user requests and technical issues.
• Meeting Room Support: Setting up and maintaining meeting room technology including audio/visual equipment and video conferencing systems.
• Project Work: Lead and/or participate in local business & BT infrastructure projects such as upgrades migrations and new deployments.
• BT Asset Refresh Management: Plan and execute timely refreshes of BT assets including laptops desktops servers and networking devices ensuring optimal performance and productivity

Qualifications:

• Bachelors degree or equivalent combination of education and experience in Computer Science Information Technology or a related field.
• 2 years of proven experience in an IT support role demonstrating a strong understanding of IT operations infrastructure management and service delivery.
• Proven ability to lead and manage IT projects.
• Excellent communication and interpersonal skills
• Expertise and contributions directly impact on the efficiency and reliability of BT systems and services influencing the productivity of end-users and the success of business operations.
• Effective collaboration with various stakeholders including BT team members vendors and business users to ensure alignment and successful outcomes.
• Problem-solving and technical skills are essential for minimizing system downtime mitigating risks and maintaining secure and productive BT services.
• Deep understanding of ITIL framework and best practices
• Strong understanding of BT asset management principles
• Communication: Clearly conveying complex technical information to non-technical users actively listening to user concerns and providing effective solutions. Excellent written and verbal communication skills are crucial.
• Teamwork and Collaboration: Working effectively with colleagues sharing knowledge and contributing to a team environment.
• Customer Service: Providing friendly professional and empathetic service to clients building rapport and managing customer expectations.
• Adaptability: Adjusting to changing priorities new technologies and different client environments.
• Technical competencies:
  o Hardware Expertise: Deep understanding of computer hardware including desktops laptops servers peripherals and mobile devices. This includes diagnosing hardware problems performing repairs and replacements and understanding compatibility issues.
  o Networking Fundamentals: Knowledge of network topologies protocols (TCP/IP DNS DHCP) cabling routers switches firewalls and wireless networking.
  o Operating System Proficiency: Mastery of various operating systems such as Windows macOS Linux and mobile OS (Android iOS). This includes installing configuring troubleshooting and updating operating systems and related software.
  o Software Troubleshooting: Ability to diagnose and resolve software issues including application crashes compatibility problems and malware infections. This also involves installing configuring and updating software applications. The information contained in this document was classified as Restricted
  o Cybersecurity Awareness: Knowledge of security best practices including password management data encryption malware detection and incident response to ensure the security of client systems and data.
  o Mobile Device Management: Ability to configure troubleshoot and support mobile devices including smartphones and tablets and their integration with corporate networks.
  
  

Bunge (NYSE: BG) is a world leader in sourcing processing and supplying oilseed and grain products and ingredients. Founded in 1818 Bunges expansive network feeds and fuels a growing world creating sustainable products and opportunities for more than 70000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis Missouri and has 25000 employees worldwide who stand behind more than 350 port terminals oilseed processing plants grain facilities and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. Veterans/Disabled