Customer Support Specialist Payments & Transaction Monitoring

ENVIRONMENT:

Are you passionate about fintech digital payments and customer experience Do you thrive in a fast-paced environment where you can solve problems analyze transactions and help merchants succeed If so our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If youre ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa they would love to have you join their team!

DUTIES:

• Customer Support & Guidance Provide exceptional customer support guiding merchants and users through payment processes.
• Monitor & Investigate Transactions Search payments track movements and resolve issues.
• Merchant Support & Guidance Help businesses navigate their dashboards understand payment flows and handle queries.
• Analyze & Solve Issues Dive deep into transaction trends identify problems and recommend solutions.
• Optimize Payment Operations Adjust enable or disable payment channels when needed.
• Ensure Accuracy Review customer support responses and provide coaching to enhance quality.
• Troubleshoot & Improve Work with eCommerce merchants to resolve plugin and payment method issues.

REQUIREMENTS:

• Matric (Grade 12) required. Any other skills will be beneficial such as but not limited to marketing graphic designing business development sales etc.
• Experience in fintech payments or transaction monitoring (or a strong interest in the industry).
• Willing to work Afternoon / Night Shift

Working Hours:

• This role operates on a rotating shift schedule which includes:
• Morning Shift: 7:00 AM 3:00 PM or 4:00 PM
• Afternoon / Night Shift: 3:00 PM or 4:00 PM 12:00 AM
• Weekend Shifts: 8:00 AM 5:00 PM (on rotation not every weekend)

ATTRIBUTES:

• A sharp analytical mindset you love spotting patterns and solving problems.
• Excellent communication skills you can break down complex issues for merchants and teams.
• Ability to work in a dynamic high-growth environment and adapt to evolving challenges.
• Tech-savvy & Computer Literate Comfortable working with payment platforms dashboards reporting tools and troubleshooting digital issues.
• Fluent in English Strong verbal and written communication skills.

While we would really like to respond to every application should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Apply here e-mail a Word copy of your CV to and mention the reference number of the job.