Product Support Specialist, Regulatory Reporting India
Product Support Specialist, Regulatory Reporting India
Posted on :
05-10-2025
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1 Vacancy
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Job Description
What youll do
Do you thrive on helping customers succeed and love turning challenges into solutions As aProduct Support Specialist for our regulatory reporting solutions youll be the trusted advisor our clients rely on guiding them through product features resolving inquiries and ensuring they maximize value from our offerings. This is your chance to deepen your expertise in financial and regulatory workflows while growing with a global team with ahybrid setup in Pune India (remote possible in exceptional cases).
Key Responsibilities:
Business and Functional Troubleshooting
Key Responsibilities:
Business and Functional Troubleshooting
- Serve as a trusted advisor for clients using our regulatory reporting products resolving functional inquiries and guiding best practices.
- Analyze and troubleshoot business rules and configurations to resolve issues effectively.
- Investigate discrepancies in regulatory calculations collaborating with internal teams to deliver solutions.
- Collaborate with technical teams to ensure comprehensive issue resolution.
- Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
- Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
- Support response efforts for high-priority or platform-wide incidents maintaining clear internal communication and documentation.
- Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
- Support the development of internal knowledge base content and client-facing documentation.
Why we should decide on you
- Bachelors degree in Finance Business AdministrationEconomics ora relatedfield (preferred but strong experience may substitute).
- 2-4 years of experience in product support business analysis or working with financial software solutions.
- Knowledge of regulatory reporting workflows ( Basel IV IFRS QI FATCA CRS) is highly valued.
- Experience with financial reporting software and understanding of business workflows.
- Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
- Excellent communication skills inEnglish both written and verbal.
- Experience withagile methods (Scrum) is a plus.
- Willingness to participate in on-call or weekend coverage as part of a global rotation.
- Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
- Location: Pune India (hybrid preferred). Remote within India may be considered in exceptional cases.
- Note: Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.
- Highly structured and analytical with strong troubleshooting instincts and attention to detail.
- Calm and dependable in high-pressure or time-sensitive situations.
- Client-focused and collaborative with a service-oriented mindset.
- Proactive in driving improvements to internal processes and documentation.
- Motivated to help build and scale a globally distributed support function.
Why you should decide on us
- Lets grow together join a market leading SaaS company our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
- Together were better - meet your colleagues at our numerous team events.
About us
Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35000 financial institutions over 100 regulators international organizations and tax authorities relying on our solutions to process their regulatory reporting data we are uniquely positioned to bring greater data quality automation and cost savings to all market participants. With a global team of over 1200 employees our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software Regnology is rapidly growing into a leading global regulatory reporting powerhouse.
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Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page: Experience:
IC
Employment Type
Full-Time
Key Skills
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