Customer Sales and Service Representative

Baton Rouge, LA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses gaskets and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information please visit

ABOUT THIS OPPORTUNITY

Role Profile

Position:Customer Sales & Service Representative

Job Location: Baton Rouge

Job Type:Full-Time

Status:Non-Exempt

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

Must maintain 100% commitment to safety policies and procedures.
Partners with Sales Representatives to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Branch sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Sales Representatives and Branch management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Builds and maintains strong internal and external relationships
Provides technical/service support to account management branchmanagement and internal and external customers
Perform other duties as trained and qualified for

Skills and Abilities

Possess excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently and prioritize responsibilities
Must have excellent communication skills both oral and written
Requires a proficiency in math skills including addition subtraction multiplication and division in units of measure
Must be able to perform calculations using whole numbers fractions and decimals.
Moderate computer skills including MS Word Excel internet customer portals and email
Must be able to successfully utilize the company software

Minimum Qualifications:

18 years of age or older
Minimum of 1 year Business to Business Customer Service Experience
High School Diploma or Equivalent
Intermediate computer skills including MS Word Excel internet customer portals and email
Ability to perform basic math
Reliable transportation is a must
Ability to work overtime as required
Ability to work call out schedule (nights and weekends) as required

Preferred Qualifications:

1-3 years of customer service experience in industrial distribution
Previous experience utilizing an ERP system
Product knowledge in hose gasket and conveyor systems a plus

Total Rewards

Competitive compensation plan with a bonus potential
Health Benefits:medical dental vision short term and long-term disability available 1st of month following the date of hire
401k with company match
Paid vacation holidays and sick time

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status.

Individuals are considered for employment promotion or training solely on their ability to perform the essential functions of the position.

Qualified Candidates Only. Although we appreciate your interest only those selected for an interview will be contacted.

We will be accepting applications for this role through October 9 2025.

Required Experience:

Unclear Seniority

LGG INDUSTRIALLGG INDUSTRIAL is a solutions-driven national distributor of hoses gaskets and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Cana...