Customer Success Manager

Nofence has built the worlds first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app farmers can set up a new grazing area in seconds and the long days of installing and moving fences are officially over! Livestock can graze longer and in more areas and the farmer will always have visibility of their location. This means better profitability and more free time for farmers as well as improved animal welfare.

With a strong foundation of 3000 customers in Norway the UK Spain we are now expanding in the US. To support this growth we need to provide the very best experience to our growing community of valued customers. Nofence is building a leading customer success team and were looking for a Customer Success Manager to shape and lead this dynamic team.

Our US headquarters is in Minneapolis Minnesota but were building a remote-friendly team across the country.

Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!

About the role

Your mission will be to sell virtual fencing systems and help existing customers succeed in getting the most value from choosing to work with Nofence. You will be the first leader of a new team tasked with elevating customer support to customer success.

The successful candidate will represent a renewed focus on the success of our customers in using Nofence. This means not just solving problems after they have occurred but being part of the solution for customers to get the most value out of their investment in Nofence.

By developing the team into a trusted credible and helpful partner to customers we will increase user satisfaction and loyalty. The ambition is for the Customer Success team to become a key differentiating factor for Nofence.

The team will be a technically excellent customer-centric aftersales advisory and upsell team that is commercially minded in seeking maximum customer satisfaction and ROI.

The position will involve a combination of hands-on customer support including daily follow-up of existing customer support tickets team time allocation and prioritization and professional responsiveness. At the same time the position will also require more strategic and creative customer success thinking focused on deeply understanding livestock operations and the Nofence product to maximize its value for customers.

The candidate shall have a flexible approach to all aspects of the role. The right candidate is a leader by example a resource to team-mates self-motivated energetic and hardworking preferably with a background from agriculture.

Title: Customer Success Manager

Status: Full-time exempt (not subject to overtime) 40 hours per week

Supervisor: Managing Director US

Location: USA remote

Main responsibilities

The main responsibilities for this role will be:

• Serve as a senior point of contact for customer inquiries across phone email and our ticketing system providing high-quality 1st and 2nd line support.

• Troubleshoot account billing logistics and product-related issues with clarity and efficiency.

• Guide the team through complex issues and escalations helping them grow their confidence expertise and judgment.

• Host onboarding webinars and provide tailored guidance to help customers get the most out of their land and livestock by using Nofence.

• Support the rollout and onboarding of larger or strategic customer accounts.

• Create clear practical onboarding content that empowers customers to self-serve and use Nofence successfully.

• Partner with our Community Manager to foster a supportive well-informed online experience wherever customers interact with Nofence.

• Shape the next generation of our customer experience through innovative approaches like AI-driven chatbots tailored support calls and targeted on-site engagements for key accounts.

• Identify opportunities to drive customer value and expand usage contributing to upsell and renewal efforts as Nofence grows its service offerings.

• Provide clear insights and frontline intelligence to Sales Marketing and Product regarding customer needs trends and feedback.

About you

We are looking for someone who has:

• 35 years of experience managing a customer-centric team within a tech-driven company or similar industry
  
• Proven track record of implementing new processes or performance frameworks that improved customer satisfaction
  
• Skilled in handling escalations and public-facing communication able to de-escalate challenging customer situations and craft thoughtful brand-protective responses
  
• A background which makes you able to answer questions related to agriculture pasture management or animal husbandry
  
• The ability to organize manage and lead a team of experts working remotely
  
• Keen interest in our product and ability to gain competence in our technology
  

We are looking for someone who is:

• Independent and self-driven
  
• Detail-oriented and enjoys structure
  
• Genuinely interested in giving the best customer experience
  
• A team player with a heart for the greater good
  
  

About Nofence

Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire electric and wooden fences but these are costly and time-consuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.

Until now.

Enter virtual fences. What started as a small group of farmers and engineers with a big idea has become Nofence the worlds first virtual fencing solution for livestock. Curious about how it works Find out more here.

What can we offer

As a company still in our early stages our way of working is continuously evolving and you will have the opportunity to make an impact on how we do things. We are passionate about product development animal welfare farmer welfare and sustainable agriculture. As our colleague you will be part of an exciting company with enormous ambitions for international growth. We genuinely believe our grazing technology can be the biggest technological change in agriculture since the tractor!

The right candidate will get a competitive benefits package including employer-paid health insurance 25 days of vacation plus all federal holidays retirement contributions 8 weeks paid parental leave and a fun and rewarding environment which will enable you to thrive within a supportive team. We will also offer full product training and an onboarding process where you will get to travel and meet the whole global team and feel part of something special from day one!

About the Application

Are you ready to change pasture Sometimes the right environment makes all the difference. Just as strong soil depends on a balanced diversity of nutrients to thrive a strong company depends on diversity of people and perspectives. We are an equal-opportunity employer!