Account Management Specialist

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Reporting to the Retail Account Management Team Lead this role supports and works in close cooperation with Menu and Platform teams to ensure the Retail department has smooth onboarding of new Retail Partners.

What youll be doing

We need a Retail Account Management Specialist to support the training and account management of retail partners and ensure the best possible this role you will act as a key communicator between our operations team and retail partners in order to ensure optimal success.

Day-to-day in this role youll:

• Train and support Retail venues in Czechia for the best possible results
• Create selections and ensure retail partner selections on the platform are accurate.
• Proactively helping retail partners to improve their performance.
• Helping out with marketing campaigns for retail partners.
• Assisting the Retail Team Lead with any additional tasks related to working with our key retail partners.
• Getting feedback from our partners and translating it into product marketing and operations improvement
• Owning the entrusted partners assortment - suggesting which products should be listed initially and working with the partner to constantly add/remove items to improve customer conversion.

Our humble expectations

• Experience within account management customer/client support and/or sales
• Experience and strong interest in analytics
• Structured detailed and service-oriented
• You have strong problem-solving skills
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination
• Excellent interpersonal skills with the ability to adapt tone to suit the audience
• Fluent in Czech/Slovak and communicative English

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.