Service Assurance & Project Support Specialist

About the Role:
Join our team as a Service Assurance & Project Support Specialist! In this entry-level role you will help maintain high service assurance standards and elevate client satisfaction by supporting the successful execution of projects. Youll play a key role in ensuring alignment with scope schedule and resource coordination while following industry best practices.

Key Responsibilities:

• Documentation & Standards: Record issues enforce standards and advise development teams on compliance.

• Process Improvement & Quality Management: Review deliverables ensure adherence to quality standards and proactively address issues or risks.

• Project Management: Assist with projects from start to finish ensuring timely delivery within budget and according to specifications.

• Communication: Maintain open and regular communication with stakeholders and internal clients providing project updates facilitating meetings and managing expectations.

• Additional Support: Take part in tasks related to data analysis reporting and team collaboration.

What Youll Bring:

• 2 years of relevant experience in service assurance operational background or a related field.

• Strong organizational documentation analytical and project management skills.

• Ability to follow established procedures and apply company policies to routine tasks.

• Solid communication and teamwork abilities.

• English language skills at B2 level or higher

• Detail-oriented and proactive in identifying and resolving problems.

• Proficiency in Microsoft Office especially PowerPoint and Excel

• Bachelors degree (BS/BA) preferred.

• Experience with project management and tracking tools (e.g. MS Project Jira Trello Asana) is a plus

Why Join Us

Youll work in a supportive team environment contributing to project success and client satisfaction. This is an excellent opportunity for early-career professionals eager to develop practical skills and grow in service assurance and project management.

Location: Brno Czech Republic

Working Time: US shift (1:00 pm - 10:00 pm)

Current Work Model: 3 days per week in the office

Salary Range: 48 000 - 73 000 CZK gross a month. The actual salary is based on skills experience and knowledge.

Ready to use your operational and technical skills where they truly matter Apply now!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.