25 Student Records Support Technician

Pueblo, CO - USA

Monthly Salary: Not Disclosed

Posted on: 05-10-2025

Vacancies: 1 Vacancy

Job Summary

Position Type:
Support Staff

Date Posted:
10/2/2025

Location:
Administrative Service Center

Closing Date:
10/12/2025

It is essential that all employees of Pueblo School District 60 understand our mission is to provide a high-quality education that assures each student the knowledge skills and dispositions to lead a life of purpose and impact. Employees support the community and thrive in connecting with our students by embracing the core values of the district which state:

We believe that the success of every student is our most important commitment.
We believe that collaboration and engagement with our community parents staff and students are essential to our success.
We believe that we must act with integrity celebrate diversity and promote equity.
We believe that each individual must be treated with dignity and respect.
We believe that the social and emotional well-being of our students is as important as their academic needs.
We believe that it is our responsibility to provide a safe positive and supportive environment for our students and staff
We believe that our community heritage traditions and history should inform our response to future student and district needs.

As we embrace these values and consider their impact we will achieve our vision of being a high performing school district that inspires community confidence. Each employee plays a part and that contribution should bring us closer to helping each student achieve their dreams.

Job Title: Student Records Support Technician
Work Year: 213 days
Department: Learning Services
Reports To: Supervisor of Student Records and Registration
Salary Range: Miscellaneous Salary Schedule
Benefits: Fringe Benefits based on Schedule B Benefits
Status: FLSA Status: Non-Exempt

SUMMARY OF FUNCTIONS:
The primary responsibility of the Student Records Support Technician is to organize and ensure the accuracy of the Student Records System. This position assists in archiving indexing maintaining and retrieving information related to student enrollment.

QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. The physical demands work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED:

High School Diploma or equivalent
Five (5) years managing the organization content and release of confidential records
Two (2) years of customer service experience
Employee must complete a fingerprint-based criminal background check and must be cleared by the Office of Human Resources
Must be able to communicate effectively in English both orally and in writing using proper grammar and vocabulary

PREFERRED:

College Degree from accredited college or university
Experience creating or modifying computer spreadsheets
Experience using word processing software and electronic mail
Successful experience leading a customer service team
Successful experience improving or adapting a tracking or inventory system
Previous experience in public sector records management e.g. a registrars office setting
Previous experience with Infinite Campus
Spanish speaking skills

SKILLS AND KNOWLEDGE:

Knowledge of Windows-based computers computer spreadsheets electronic mail and other computer-based business applications. Strongly prefer familiarity with Infinite Campus.
Knowledge of federal and state laws and district policies regarding student records including their retention and release.
Ability to work under high pressure with a multitude of on-going tasks and last-minute deadlines and changes with minimal errors Knowledge of standard office practices and procedures
Ability to prioritize plan organize and work effectively using independent judgment to complete assignments and meet timelines
Ability to relate well with District staff and the public and to understand their requests and needs and to respond to such requests in a professional and timely manner
Ability to make independent decisions in accordance with established policies and procedures
Ability to create and maintain a system for managing and maintaining large amounts of complex information
Excellent telephone in-person and email etiquette and clarity with a strong customer orientation toward coworkers district staff parents students outside agencies and the community.
Ability to de-escalate tense situations to help identify and resolve problems.
Ability to establish and maintain a professional/effective working relationship with building staff administrators parents students city/county officials and other community members
Possess an excellent work attitude and the ability and willingness to take ownership/responsibility for project completion; demonstrated ability to provide initiative in reaching organizational goals
Ability to maintain strict confidentiality in all aspects of assignments
Ability to coordinate daily activities and schedule with little supervision
Ability to be flexible and adaptable in a variety of situations
Ability to remain calm under trying circumstances
Ability to work with frequent interruptions
Excellent proofing skills; knowledge of English proper grammar style syntax spelling and punctuation
Certified Notary or willingness to become certified as a public notary
Ability to set up and coordinate conferences training sessions workshops and meetings

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
The following statements of duties and responsibilities are intended to describe the general nature and level or work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. This organization believes that every individual makes a significant contribution to our success. That contribution should not be limited to assigned responsibilities. Therefore this position description is designed to define primary duties qualifications and job scope but should not limit the incumbent nor the organization to the work identified. It is our expectation that every employee will offer his/her services wherever and whenever necessary to ensure the success of the Districts/departments goals. Actual duties responsibilities frequency and percentages may vary depending upon building assignments and other factors.

Document prepare and fulfill requests for student records from schools school districts legal firms courts social services and health agencies prospective employers parents former students accordance with strict adherence to confidentiality requirements and within established timeframes.
Coordinate with district school secretaries Exceptional Student Services and other district and department staff as needed to complete records requests.
Manage and monitor the internal and external requests for student records.
Maintain and adapt systems used to track record requests.
Analyze and report summary data for record requests throughout the year as requested.
Prioritize coordinate and monitor the efforts of Student Records File Assistant and other department and district staff in fulfilling district obligations related to student records.
Train guide and assist staff in sound procedures and issue resolution.
Monitor the completeness accuracy and timeliness of record request responses.
Monitor the availability and readability of digitally archived student records.
Determine the content and organization of student file documents.
Ensure necessary documents are present and all others are removed from these files before they are digitized and archived. Document these requirements and train school secretaries on every relevant aspect of student file management and composition.
Prepare student records in response to subpoenas duces tecum after removing or redacting any information not specifically requested. Archive copies of the request and response prepare and send timely notification letters to parents/students informing them of their right to request that the court block the records release and submit the responsive records by the date required.
Lead and coordinate the purging completion and organization of files of twenty-one-year-old former students for archive including adding state assessment results and any other missing data.
Coordinate with coworkers and school secretaries to execute the annual end-of-year effort to (1) collect the cumulative files of departing students from each school (2) verify and clean those files (3) deliver them to their next district school or to archives and (4) track the status and location of each of the 2000 student files.
Develop and maintain strong knowledge of applicable federal and state laws and D60 policies related to student records and their release and serve as a resource to district and school staff in this area.
Supplement and routinely serve as a backup to the Student Records and Registration secretary by handling phone calls and walk-ins processing online registrations and applications etc.
Serve families as the home-school support contact.
Maintain update and provide guidance and necessary forms to parents interested in or already delivering home school education to their children.
Receive completed Notice of Intent and Curriculum forms create enrollments and households for home school students in our student system upload these documents in the student system and send a written confirmation to these parents. The data and documentation is necessary for state reporting and the ongoing support of these families.
Work with the USDE Impact Aid office the Pueblo Housing Authority and the Fort Carson DPW Housing Division to analyze and validate district student eligibility data in order to prepare and submit the districts Impact Aid Section 7003 grant application annually.
Organize update and supplement resources and guides related to student data and records for school secretaries and manage the internal resource site
Create and deliver group and individual training to district and school staff on tools processes and requirements related to student records.
Identify and implement process changes to streamline efforts and improve service quality and response times.
Support and participate in other department efforts as needed

OTHER DUTIES:

Perform any and all other duties as assigned by the Supervisor of Student Enrollment and Data

The physical demands work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:
While performing the duties of this job the employee is required to stand; walk; sit; use hands and fingers to handle or feel. The work requires the use of telephone and using fingers to operate computer keyboards. The employee is continually hearing and speaking to exchange information. The employee is required to reach with hands and arms; climb or balance; and stoop kneel crouch or crawl.

In a 9-hour workday this job requires:
R Rarely (Less than .5 hr per day) O Occasionally (.5 2.5 hrs per day)
F Frequently (2.5 6 hrs per day) C Continually (6 9 hrs per day)
NA Not Applicable

Physical Requirements
Sitting	Continually
Stationary Sitting	Occasionally
Walking (level surface)	Frequently
Walking (uneven surface)	Occasionally
Crawling	Not Applicable
Crouching (bend at knees)	Occasionally
Stooping (bend at waist)	Occasionally
Twisting (knees/waist/neck)	Occasionally
Turn/Pivot	Occasionally
Climbing (stairs)	Rarely
Climbing (ladder)	Rarely
Reaching overhead	Frequently
Reaching extension	Frequently
Repetitive use arms	Frequently
Repetitive use wrists	Frequently
Repetitive use hands grasping	Frequently
Repetitive use hands squeezing	Occasionally
Fine manipulation	Continually
Using foot control	Not Applicable
*Pushing/Pulling Maximum weight: 50 lbs.	Occasionally
Lifting Maximum weight: 50 lbs.	Occasionally
Carrying Maximum weight: 50 lbs.	Occasionally

WORKING CONDITIONS:
The noise level in the work environment is usually moderate. The work is performed in a typical office environment.

Instructions for Applying:
All applicants interested in and qualified for the posted position must submit an online application. Applications that are incomplete and/or not submitted will not be forwarded to the hiring administrator for review. The following will need to be uploaded with the application: current cover letter for the posted position; current resume; copy of transcripts conferring required degree and any other materials requested on the application.

Please note: If hireda new hire packet will be emailed and must be completed prior to processing. Fingerprints will be required for all employees of Pueblo School District 60 prior to your processing date.

Pueblo School District No. 60 does not discriminate on the basis of race creed color sex sexual orientation gender identity/expression marital status national origin religion ancestry age disability need for special education services genetic information pregnancy or childbirth status or other status protected by law in admission access to treatment or employment in its educational programs or activities. Additionally a lack of English language skills is not a barrier to admission or participation in activities. The following individual has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Student Support Services Andrew Burns Title IXCoordinator/Compliance Officer for complaints. This individual can be located at 315 West 11th Street Pueblo Colorado 81003 . Inquiries about Title IX can be directed to Pueblo School District No. 60s Title IX Coordinator/Compliance Officernamed herein; the Assistant Secretary for Civil Rights of the Department of Education at ; or both. Complaint procedures have been established for students parents employees and members of the public. (Policy AC AC-R-1AC-R-2 AC-E-1AC-E-2 AC-E-3).

Si tiene alguna pregunta sobre esta información por favor llame a la escuela de su niño.

Required Experience:

Position Type:Support StaffDate Posted:10/2/2025Location:Administrative Service Center Closing Date: 10/12/2025It is essential that all employees of Pueblo School District 60 understand our mission is to provide a high-quality education that assures each student the knowledge skills and dispositions...