Senior Product Designer

San Francisco, CA - USA

Yearly Salary: $ 150000 - 180000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Gladly:

Uniquely powered by Customer AI Gladly is the only CX platform that puts the customer not tickets at the center of every conversation. Trusted by the worlds most customer-centric brands including Crate & Barrel Ulta Beauty and Tumi Gladly delivers radically efficient and radically personal was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly every conversation feels uniquely tailored and instantly responsive emotionally intelligent and operationally precise deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI uniquely designed to maintain a single continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at.

Were looking for a Senior Product Designer to join our team. Our product teams are led by a product manager designer and engineering manager and are organized around personas which helps us create a long-term vision and build toward that. We also exc hange within the design team to build up each others craft and build a cohesive product.

We draw inspiration from consumer apps and messaging experiences and heroes (thats what we call agents) love how quickly they ramp up. With a range of powerful AI features we see consumers getting the personalized help they need easily and heroes getting the context and support they need to focus on the customer and build a connection. We also obsess about the experience for managers of contact centers providing them with the visibility and tools to provide great service at scale. Wed ideally find a new teammate who takes complex problems and guides towards simple and intuitive solutions who generates new ideas quickly and is excited to seek out feedback iterate and partner with other teams to drive impact.

What things might look like for you at Gladly:

Collaborate with product management engineering design peers and key stakeholders
Craft run and synthesize user research sessions with your PM partner to inform long-term and near-term decisions
Create prototypes flows and mockups that help your team align on the direction and deliver an amazing product
Inform product strategy and future vision-setting for the team and broader product
Help the team tell a compelling story of the product and where it is heading

A few projects you could be working on:

Helping customer support heroes gain the context they need to provide incredible support
Imagining how Gladly can be more intuitive for first-time and long-time users
Making consumers lives easier with personalized and friendly service whether provided by AI or heroes
Exploring new ways to build trust and coach AI to deliver great service and foster loyalty

Please reach out if you:

Have 4 years of experience as a product designer
Are able to work independently and with a fair amount of ambiguity while also building in feedback loops and bringing collaborators along
Communicate your thoughts process and goals clearly with a range of audiences
Know what great visual and interaction design looks like and care about delivering that in your work
Love tackling hard problems and coming up with powerfully simple solutions

Nice to haves:

Experience with B2B products
Experience with AI design and products

Please provide a portfolio to give us a window into your work. Cover letters are not required.

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they dont meet 100% of the criteria. Gladly values the diversity of experience so if you believe you have the right skill set we welcome you to apply - even if you dont check every box in the job description. Were committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation:

$150000 to $180000 annual salary equity benefits

For cash compensation we set standard ranges for all U.S.-based roles based on function level and geographic location benchmarked against similar-stage growth order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.

Why Join Gladly

At Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy:

Competitive salaries stock options and comprehensive benefits
Generous paid time off parental leave and home office stipends
A fully remote work environment with opportunities for in-person team gatherings
A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

Required Experience:

Senior IC

About Gladly:Uniquely powered by Customer AI Gladly is the only CX platform that puts the customer not tickets at the center of every conversation. Trusted by the worlds most customer-centric brands including Crate & Barrel Ulta Beauty and Tumi Gladly delivers radically efficient and radically perso...