Customer Relations Manager
Customer Relations Manager
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Job Description
the solar energy sector.
About Sky-Volt Private Limited
Incorporated on 27th April 2022 Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun. We are rapidly emerging as one of Indias largest private power producers and a leading turnkey EPC player in the Indian PV solar industry.
With an in-house team for design engineering and construction we specialize in developing cost-effective and energy-efficient PV solar plants of any scale (KW-MW) across PAN India.
We operate across multiple business models including Domestic RESCO / OPEX Open Access Model and CAPEX catering to industries such as hotels universities residential schools & colleges factories cold storage facilities and more. Additionally Sky-Volt Solar is committed to promoting domestic solar solutions making clean energy accessible to homes across India.
Tasks
Key Responsibilities: Build and maintain strong relationships with clients to ensure long-term engagement.
Address customer inquiries concerns and complaints in a professional and timely manner.
Coordinate with internal teams to ensure seamless execution of customer requirements.
Assist in the development and implementation of customer service policies and strategies.
Conduct regular follow-ups with clients to ensure satisfaction with products and services.
Maintain detailed records of customer interactions and feedback for continuous improvement.
Identify opportunities for upselling and cross-selling solar products and services.
Provide insights and reports on customer trends and satisfaction to senior management
Requirements
Required Qualifications & Skills:
Education: Bachelors/Masters degree in Business Marketing Customer Relations or a related field.
Proven experience in customer relationship management preferably in the solar or renewable energy industry.
Excellent communication interpersonal and problem-solving skills.
Strong ability to manage customer expectations and resolve issues effectively.
Proficiency in CRM tools and MS Office (Excel PowerPoint Word).
Self-motivated detail-oriented and capable of handling multiple client accounts.
Strong analytical skills to track and improve customer engagement strategies.
Benefits
Felxible work policy Fixed Pay plus Incentives Various Leave Policies.
Employment Type
Employee
