Print Service Support Technician

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Print Service Support Technician (777507)
Location : 7325 Beaufont Springs Drive Richmond VA 23225 (4 days onsite)
Duration: 12 months contract

ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Microsoft 365
Required
5
Years
Strong communication and interpersonal skills and detail oriented
Required
5
Years
Strong analytical and troubleshooting skills
Required
5
Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Years
Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.
Required
5
Years
Commitment to delivering high quality end user support and customer service
Required
5
Years
Experience in a help desk or technical support role.
Required
5
Years
Knowledge of IT systems
Required
5
Years
Knowledge of print services environment
Desired
2
Years

Thanks & Regards

Role: Print Service Support Technician (777507) Location : 7325 Beaufont Springs Drive Richmond VA 23225 (4 days onsite) Duration: 12 months contract ABOUT THE ROLE We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing...