Sales Manager Re Advertised

The Sales Manager is responsible for maximizing hotel revenue through strategic account management proactive sales activities and targeted business development across assigned market segments. This role is instrumental in achieving the hotels sales targets and contributes directly to the overall commercial success of the property.

Key Responsibilities:

• Proactively identify qualify and secure new business opportunities within assigned market segments (e.g. Corporate MICE Leisure Travel Trade Government).

• Develop and maintain a robust pipeline of potential clients focusing on accounts with high revenue potential.

• Establish strong relationships with new and existing clients through face-to-face meetings calls site inspections and client events.

• Drive opportunities to upsell and cross-sell the hotels products and services including rooms meetings & events F&B and ancillary services.

• Maintain an active portfolio of key accounts managing them strategically to maximize production and profitability.

• Continuously review account performance versus potential identifying opportunities for improvement and presenting strategies to leadership.

• Customize sales approaches based on segment-specific needs ensuring relevance and impact in all client interactions.

• Develop account development plans and action steps for underperforming or high-potential accounts.

• Maintain a deep understanding of the hotels business strategy brand positioning USPs and competitive landscape.

• Monitor competitor activity market trends and emerging opportunities adapting sales strategies accordingly.

• Collaborate with Revenue and Marketing teams to align on pricing promotions and distribution strategies.

• Ensure accurate and timely reporting of sales activities account updates pipeline status and business results.

• Utilize CRM tools sales management software and the hotels PMS effectively to track performance and support decision-making.

• Maintain organized and up-to-date account records contracts proposals and correspondence.

• Adhere strictly to internal procedures for cost control and expenditure approvals.

Qualifications :

• Minimum 35 years of experience in hotel sales or a similar role

• Proven track record of achieving and exceeding sales targets

• Experience in handling insert specific segment(s) e.g. MICE corporate leisure or government markets

• Degree or diploma in Business Hospitality Marketing or related field is preferred

• Member of the Zambia Institute of Marketing

Additional Information :

Personal  Attributes

• Strong commercial awareness and results orientation

• Excellent interpersonal and negotiation skills

• Strategic thinking and problem-solving ability

• High attention to detail and organizational skills

• Proficiency in CRM and sales systems (e.g. Opera other sales systems) and Microsoft Office Suite

• Ability to work independently and as part of a collaborative team

Include 3 traceable referees on your CV with valid mobile numbers and email addresses.

Remote Work :

No

Employment Type :

Full-time