Senior IT OPERATIONS AND ADVICE CAPABILITIES MANAGER
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What will make you successful in this role
Manage and lead the IT professionals responsible for delivering IT support operations services
. Develop and maintain IT operations policies and procedures including those related to incident and problem management change management and service level agreements.
Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives including requirements gathering planning testing and deployment.
Ensure the availability reliability and performance of all IT systems and infrastructure including servers storage networking and applications.
Develop and manage IT budgets ensuring that spending is aligned with business priorities and objectives
Identify and manage risks related to IT operations and support services developing and implementing appropriate mitigation strategies.
Develop and maintain relationships with vendors and third-party providers ensuring that service level agreements are met and that vendor performance is regularly reviewed.
Provide regular reporting on IT operations and support services including performance metrics and KPI to senior management.
Manage the BA responsible for requirements gathering solution design and testing for Advice Management tools.
Ensure that Advice Management tools are kept aligned with business and legislative changes. Qualification and experience
Bachelor degree in computer science or a related field or equivalent work experience
BSC IT or IT Information Technology qualification
Certified in ITIL
At least 8 years of experience in IT operations and support with at least 5 years in a management or leadership
Manage and lead the IT professionals responsible for delivering IT support operations services
. Develop and maintain IT operations policies and procedures including those related to incident and problem management change management and service level agreements.
Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives including requirements gathering planning testing and deployment.
Ensure the availability reliability and performance of all IT systems and infrastructure including servers storage networking and applications.
Develop and manage IT budgets ensuring that spending is aligned with business priorities and objectives
Identify and manage risks related to IT operations and support services developing and implementing appropriate mitigation strategies.
Develop and maintain relationships with vendors and third-party providers ensuring that service level agreements are met and that vendor performance is regularly reviewed.
Provide regular reporting on IT operations and support services including performance metrics and KPI to senior management.
Manage the BA responsible for requirements gathering solution design and testing for Advice Management tools.
Ensure that Advice Management tools are kept aligned with business and legislative changes. Qualification and experience
Bachelor degree in computer science or a related field or equivalent work experience
BSC IT or IT Information Technology qualification
Certified in ITIL
At least 8 years of experience in IT operations and support with at least 5 years in a management or leadership
Required Experience:
Manager
Key Skills
- Environment
- Fund Management
- Cabling
- J2EE
- Document Control Management
About Company
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