Client Success Manager (Manufacturing Division)
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Job Location:
Waltham, MA - USA
Yearly Salary:
USD 85000 - 115000
Posted on:
04-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
About the Company: demandDrive is an industry-leading integrated sales and marketing agency with over 400 employees headquartered in the Greater Boston Area. demandDrive provides B2B clients with a comprehensive suite of solutions including world-class digital marketing services combined with sales execution. While most companies execute sales and marketing functions in isolation demandDrive combines industry-leading services in both areas driving greater productivity and increasing our clients revenue growth. demandDrive believes in strong leaders and a positive work culture. We are extremely passionate about helping our clients achieve and exceed their sales and marketing goals and being the best in the industry. The Company is private equity-sponsored and will be executing on an M&A strategy.
About the Position: Client Success Manager (Manufacturing Division)
demandDrive Manufacturing is a leading sales and demand generation firm seeking an experienced Client Success Manager to drive the success of industrial manufacturing clients. This role is critical to ensuring client satisfaction maximizing program results and supporting the growth of the company. You will serve as the primary liaison for assigned clients guiding Business Development Specialists (BDS) implementing sales development programs and ensuring that each clients objectives are met or exceeded.
Key Responsibilities
- Onboard new clients including knowledge transfer campaign creation playbook development CRM setup list sourcing and the scheduling and calendaring of client meetings.
- Manage and maintain strong client relationships acting as the primary point of contact.
- Oversee and coach Business Development Specialist teams to ensure preparedness performance and alignment of client goals.
- Monitor team productivity using reporting tools; provide feedback and performance guidance.
- Review weekly and quarterly reports providing real-time updates to clients and management.
- Collaborate with internal sales marketing and management teams to resolve client issues or optimize programs.
- Adjust lead strategies coverage and CRM records to maintain program effectiveness.
- Attend client review meetings to ensure objectives targets and expectations are consistently met.
- Apply strategic thinking to anticipate client needs resolve challenges and deliver solutions to drive results.
Key Requirements
- 5 years of experience:
- Managing multiple client accounts in industrial manufacturing with a focus on customer service.
- Direct management/coaching of sales/business development teams in the industrial manufacturing sector.
- Experience in strategic enterprise sales.
- Proven experience in sales/business development management particularly within the industrial manufacturing sector.
- Demonstrated ability to lead and coach SD/BD teams to achieve high performance.
- Strong attention to detail capable of driving client success at all levels
- Strategic solutions-based thinking with the ability to make sound judgment calls.
- Superior organizational time management and strategic planning skills.
- Excellent written and verbal communication skills and ability to anticipate and address client needs.
- Bachelors degree preferably in a business-related field.
- Experience in inside sales or account management in the technology space is preferred.
- Proficiency with Salesforce HubSpot Zoho or similar CRM platforms.
Compensation & Benefits
- Annual Salary Bonus ($85000 - $115000 annual salary range 20% in potential added annual bonus).
- Hybrid work model - or fully remote depending on location.
- Health Coverage (BCBS) and other health and wellness benefits Vision Care Dental Coverage (Delta Dental) Paid PaternityMaternity Leave LifeDisability Insurance 401(k) matching.
- Flexible PTO.
- Positive Company Culture.
- Company laptop full tech stacktools and other resources provided by demandDrive.
Required Experience:
Manager
Key Skills
- area management
- Employee Evaluation
- Cold Calling
- Construction Experience
- Management Experience
- Profit & Loss
- Territory Management
- Restoration
- Sales Management
- Budgeting
- Leadership Experience
- Mentoring
About Company
demandDrive builds and manages integrated sales and marketing programs to help B2B companies drive predictable, scalable, and repeatable pipeline revenue. See how our custom services may fit your needs.
