Customer Success Engineer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About Novu
Novu is the open-source notification infrastructure for developers - built to make product-to-user communication simple scalable and delightful. Were a fully remote global team of passionate individuals helping companies of all sizes from indie builders to enterprises deliver meaningful notifications.
We believe in trust transparency and a strong remote culture. You can explore how we work in our public handbook.
About the Role
Were looking for a Customer Success Engineer who can partner with our customers engineering and product teams to ensure they design implement and scale successfully on Novu. Youll combine a solid software development background with strong people skills to guide customers through technical decisions unblock implementations and turn early adopters into long-term advocates of our notification infrastructure.
This is a hands-on high-ownership role that sits at the intersection of customer success solutions engineering and product feedback. You will work closely with Sales and Marketing on evaluations and expansions collaborate with Support and loop in Engineering when needed to solve complex issues and influence the roadmap.
What Youll Do
Own the post-sales relationship for a portfolio of technical customers from onboarding through expansion ensuring they achieve clear outcomes with Novu.
Guide customers through architecture and implementation decisions for multi-channel notifications reviewing designs suggesting best practices and helping debug integration issues.
Partner with Sales on evaluations and POCs providing technical credibility in calls demos and trials and identifying opportunities for expansion.
Collaborate with Support and Engineering to resolve complex product issues advocate for customer needs and contribute to documentation and enablement content.
Track account health and adoption signals proactively reaching out to help them expand and understand their future needs drive deeper usage and gather insights that feed into Product and Marketing.
You Must Have
Professional background in software development or a closely related technical role (e.g. backend full-stack or solutions engineering).
Ability to understand APIs SDKs and typical integration patterns and to speak comfortably with developers about architecture debugging and performance.
Genuine excitement about developer tools and the problems Novu solves in notification infrastructure; curious about how different teams design and operate their stacks.
Strong communication and interpersonal skills: empathetic patient and able to translate between technical detail and business value.
Comfort working in ambiguity and setting your own agenda: you can prioritize accounts propose success plans and move work forward autonomously while collaborating closely with teammates.
Experience working cross-functionally with Sales Product and Support or clear evidence you can operate effectively across these functions.
Nice to Have
Familiarity with notification systems event-driven architectures queues or messaging services.
Experience working with open-source projects or engaging with developer communities (GitHub Discord forums conferences).
Why Join Novu
100% remote team with flexible work hours and strong async culture.
Work on a product loved by developers and critical to user experience across many applications.
High-impact role where your work directly influences customer outcomes retention and product direction.
Collaborate with a small talented team and grow your career at the intersection of engineering customer success and product.
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
The open-source notification framework for developers and product teams.We buildthe onlyfully extensible notifications infrastructure platform that empowers developers and product teams to create captivating notification experiences.
