Territory Manager Painting Services (Lucknow Upcountry)

Lucknow - India

Monthly Salary: Not Disclosed

Posted on: 04-10-2025

Vacancies: 1 Vacancy

Job Summary

S. No	Goal	Key Result Area	Actions / Deployment
1	Business Growth & Sales	Manage the Services Portfolio to create value for the Business	Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution
Create and drive awareness of the various services on ground by BTL activations to drive business.
Analyse Average Site Value Average Paintable Area Interior / Exterior Site Ratio to create action plans for improvement
Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35%
2	Service Delivery	Create exceptional Consumer Experience - end to end painting service Painter experience	Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regular Site Audit reporting shall be shared with action plan thereon for team to take it forward and report shared by 5th every month.
Track monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders.
Ensure SOPs & policies are adhered by the team across the unit & sites
Own the end-to-end responsibility of driving the painting services portfolio in the unit. WIP sites audits - 20 no per month per CSO for single unit
3	Complaint Management	Manage the Complaints team to ensure customer complaints are investigated and addressed timely. Assist HO & helpline to collate the observations regularly	Daily tracking of all complaints and ensure resolution within defined SLAs
Visit the complaint site - Monthly consolidated analysis of Complaints Action taken report and reporting to ASM
3	Asset Management	Tools Implements & Paint Material Management	Maintain an inventory of all assets - Tools Implements Painting Material
Cleaning Kit /Plastic rolls : Ensure the Cleaning Solution Plastic films are used on all sites
Safety Gears: Ensure that safety gears purchased by unit are used on all exterior sites and be part of audit & decide re-order level.
Sanders Rollers & VC: Ensure all Equipments are regularly in workable condition monthly reporting of condition
Mosituremeter Distance meters: Checking regularly usage as per norms and reporting for deviations
To ensure Paint Material delivery as per norms at Customer Sites
4	Training	Development of Painters & TEAM	Training monitoring for painters/team etc - monthly Database updating and to update Modules wherever relevant evolve the Training Tracker making it more updated and incorporating audit findings to review training status by 5th every month
Imeplement newer modules whenever shared by Training team
4	Liaision with Service Provider	Painter Cells & Dealer Management	Recruitment & enrollment of the Painter Cells as per demand
Induction training and evaluation of the Painter Cells
Performance Review on monthly/ quarterly basis of each Painter Cells
5	Team Management	Recruitment Training & Reporting	Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans
Manage and grow the talent within the team by driving people management initiativesalong with performance review on monthly/quarterly basis
All training agenda needs to be administered to the unit in time and the effectiveness/ implementation tracked and reported

Required Experience:

Manager

S. NoGoalKey Result AreaActions / Deployment1Business Growth & SalesManage the Services Portfolio to create value for the BusinessDevelop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral ContributionCreate and drive awareness of the various service...

S. No	Goal	Key Result Area	Actions / Deployment
1	Business Growth & Sales	Manage the Services Portfolio to create value for the Business	Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution
Create and drive awareness of the various services on ground by BTL activations to drive business.
Analyse Average Site Value Average Paintable Area Interior / Exterior Site Ratio to create action plans for improvement
Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35%
2	Service Delivery	Create exceptional Consumer Experience - end to end painting service Painter experience	Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regular Site Audit reporting shall be shared with action plan thereon for team to take it forward and report shared by 5th every month.
Track monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders.
Ensure SOPs & policies are adhered by the team across the unit & sites
Own the end-to-end responsibility of driving the painting services portfolio in the unit. WIP sites audits - 20 no per month per CSO for single unit
3	Complaint Management	Manage the Complaints team to ensure customer complaints are investigated and addressed timely. Assist HO & helpline to collate the observations regularly	Daily tracking of all complaints and ensure resolution within defined SLAs
Visit the complaint site - Monthly consolidated analysis of Complaints Action taken report and reporting to ASM
3	Asset Management	Tools Implements & Paint Material Management	Maintain an inventory of all assets - Tools Implements Painting Material
Cleaning Kit /Plastic rolls : Ensure the Cleaning Solution Plastic films are used on all sites
Safety Gears: Ensure that safety gears purchased by unit are used on all exterior sites and be part of audit & decide re-order level.
Sanders Rollers & VC: Ensure all Equipments are regularly in workable condition monthly reporting of condition
Mosituremeter Distance meters: Checking regularly usage as per norms and reporting for deviations
To ensure Paint Material delivery as per norms at Customer Sites
4	Training	Development of Painters & TEAM	Training monitoring for painters/team etc - monthly Database updating and to update Modules wherever relevant evolve the Training Tracker making it more updated and incorporating audit findings to review training status by 5th every month
Imeplement newer modules whenever shared by Training team
4	Liaision with Service Provider	Painter Cells & Dealer Management	Recruitment & enrollment of the Painter Cells as per demand
Induction training and evaluation of the Painter Cells
Performance Review on monthly/ quarterly basis of each Painter Cells
5	Team Management	Recruitment Training & Reporting	Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans
Manage and grow the talent within the team by driving people management initiativesalong with performance review on monthly/quarterly basis
All training agenda needs to be administered to the unit in time and the effectiveness/ implementation tracked and reported

Required Experience:

Manager

Key Skills

Business Development
Sales Experience
Microsoft Outlook
Retail Sales
Account Management
Territory Management
Analysis Skills
Outside Sales
Insurance Sales
CPT Coding
negotiation
Logistics

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About Company

Paints HO

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