Customer Service Representative
Customer Service Representative
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Job Description
We are seeking a friendly and empathetic Customer Service Representative to join our team in Bend OR United States. As a key member of our customer support team you will be responsible for providing exceptional service to our valued customers addressing their inquiries and resolving issues with a positive attitude.
- Responsible for courteously receiving customer requests for price quotations purchase orders order changes adjustments and cancellations. Achieves a rapport with customers and works to give them the best possible service
- Follow up on inquiries by checking computer on systems for delivery information. Works closely with transportation and salespersons regarding deliveries and scheduled shipments
- Understands all products/produce on hand (in stock) and on order
- Notify and assist salespersons by communication of customers needs and preferences by providing support and assistance including administrative tasks and special projects
- Collaborate with other departments to resolve complex customer issues
- Responsible for keeping a current call schedule including times names and phone numbers
- Make sure all orders are submitted before cut off times
- Identify and communicate common customer concerns to the management team
- Participate in ongoing training and development programs to enhance customer service skills
Qualifications :
- Excellent verbal and written communication skills
- Strong active listening abilities and empathy towards customers
- Proven problem-solving skills and ability to handle difficult situations calmly
- Basic computer skills including familiarity with Microsoft Office suite
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to multitask and work efficiently in a fast-paced environment
- Team player with a positive attitude and willingness to go above and beyond for customers
- Work shift to include split days off. Must be able to work Monday Friday and Saturday. Split day is negotiable.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to the individuals qualifications experience knowledge skills and abilities as well as physical work location within the state.
For additional protected privacy information please visit: Privacy Policy Charlies Produce ()
Charlies Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: - DO NOT CONTACT!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
