Operation Customer Service Agent for Customs

Major Tasks & Responsibilities:

(include but not limited to)

• Ensure smooth and timely process flow of customs files.
• Ensure accurate and timely data entry into our operational system and billing.
• Track and trace customs files as required. This can be either internally via exp.o or externally via carrier websites or by telephone to carrier offices
• Interact with our customers in arranging their customs brokerage process meeting customer service standards
• Contribute to maintaining good relationships with service providers
• Meet compliance at all times with internal and external regulations in accordance with government regulations
• Understand customs department process flow looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and updated
• Meet KPI standards in accordance with the Companys procedure
• Verify and ensure documents are timely sent to customer for customs purposes.
• Overseas communications timely responses to emails and requests (internal and external)
• Escalation of problems with management when necessary
• Meets company standards of 52 hours training per year
• Attend training classes when required
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications :

• Qualifications

  Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.

• Having Brokerage B Licence ( Preferentially)

• Proactive strong organizational skills.
• Good computer skills (Excel Word MS office).
• Fluent in English.
• Turkish is a must.
• A university degree in logistics or international trade is prefered.  
• Understanding  shipment documentation process is a plus.
• Previous customer service experience is a plus.

Reporting Structure

• Customs Brokerage Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time