Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung Indonesia. As the Front Office Manager you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
- Lead and manage the front office team including reception concierge and reservations staff
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations including check-ins check-outs and guest inquiries
- Train and motivate front office staff to deliver high-quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Manage department budgets and control expenses
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
- Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
Qualifications :
- Bachelors degree in Hospitality Management or related field
- 5 years of experience in hotel front office operations including 2 years in a managerial role
- Proven leadership skills with the ability to train motivate and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In-depth knowledge of front office procedures revenue management principles and industry best practices
- Excellent problem-solving decision-making and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours including nights weekends and holidays
- Multilingual abilities with fluency in English and Bahasa Indonesia (preferred)
- Familiarity with the local tourism industry and attractions in the Bandung area
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests staff and management
Additional Information :
Your team and working environment:
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
