Front Office Manager
Front Office Manager
Posted on :
04-10-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung Indonesia. As the Front Office Manager you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
- Lead and manage the front office team including reception concierge and reservations staff
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations including check-ins check-outs and guest inquiries
- Train and motivate front office staff to deliver high-quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Manage department budgets and control expenses
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
- Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
Qualifications :
- Bachelors degree in Hospitality Management or related field
- 5 years of experience in hotel front office operations including 2 years in a managerial role
- Proven leadership skills with the ability to train motivate and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In-depth knowledge of front office procedures revenue management principles and industry best practices
- Excellent problem-solving decision-making and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours including nights weekends and holidays
- Multilingual abilities with fluency in English and Bahasa Indonesia (preferred)
- Familiarity with the local tourism industry and attractions in the Bandung area
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests staff and management
Additional Information :
Your team and working environment:
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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